Insurance Products and Services using LINE App
In October 2018, Sompo Japan launched the industry’s first accident response service using the LINE app, as well as insurance services specifically for smart phone users that allow them to purchase insurance, consult and make claims using a smart phone.
Sompo Japan also has started to provide LINE Insurance, a service jointly developed with LINE Financial, that allows customers to subscribe to insurance products using the LINE app.
First in Industry to Accept Accident Reports and Respond to Accidents Using LINE
In October 2018, Sompo Japan launched a service that accepts accident reports and responds to accidents using the communication app, LINE. The company is expanding the service to encompass automobile, fire, and accident insurance, in addition to foreign travel insurance. In August 2020, the company started a service that allows customers to file an accident insurance claim by simply replying to a chat-bot.
Customers can now report accidents using LINE, 24 hours a day, 365 days a year. As customers can quickly and easily inform the company of the details of the accident or trouble and necessary information to make a claim, the period from reporting an accident to completing claim procedures can be shortened from two to three weeks to just 30 minutes.
●Service to send messages after a major natural disaster
We launched a service that sends messages after a major natural disaster using the notification message* function available to LINE’s business account holders. The service sends out messages via LINE to customers in the disaster-affected areas, detailing how to report accidents and other useful information. This ensures that customers can easily report accidents and make insurance claims even when it is hard to reach us by telephone.
- Notification messages: This function sends out messages from a LINE’s business account to the app users, regardless of whether the users have accepted the sender as a “friend.” Messages must be of the utmost importance, and not advertisements.
Saison Automobile and Fire Insurance also launched an accident response service using the LINE app in July 2019.
The company not only provides an accident response service but also a service that allows users to change policy details using the LINE app. Users can send information required for procedures such as insured vehicle registration information through the app, making it easier for users to complete necessary procedures. In the future, the company will expand the range of procedures that can be conducted using the LINE app to make such procedures easier and more convenient for users.
LINE Insurance: A Readily Available, Easy-to-purchase Insurance
Sompo Japan partners with LINE Financial to provide LINE Insurance, a service that allows users to subscribe to non-life insurance using the LINE app.
(1) Simple and speedy subscription process
LINE Insurance can be purchased through the LINE app whenever a user wants.
(2) Theme-based unique and diverse product range
Users can choose the insurance they need according to themes that fit their daily life such as travel, sports, events, golfing, and leases, as well as weather and family. While most of the products are short-term insurance policies sold in 100 yen units, the range of products available is diverse and includes unique policies for seasonal events such as cherry blossom viewing and summer festivals, policies for typhoons and other severe weather, and policies for volunteer work or outdoor concerts, as well as bicycle insurance and legal expenses insurance that offer annual coverage.
In May 2019, we also started to offer a half-day automobile insurance policy, which can be purchased in 12-hour units such as for a vehicle borrowed from friends or family.
(3) Affordable premiums and convenient payment options
Premiums start from as little as 100 yen, and can be paid for using the LINE Pay smart phone wallet service available.