Complying with the Japan’s Disabilities Discrimination Act
Sompo Japan provides brochures and application forms that comply with the universal design standards to better meet the needs of people with disabilities and the elderly. We are currently reviewing the details to be considered during in each process, such as contract and payment procedures, the physical environment such as our offices and our customer consultation system, in line with the Act for Eliminating Discrimination Against Persons with Disabilities, which took effect on April 1, 2016. We are also developing company-wide initiatives such as training for employees.
The Act for Eliminating Discrimination Against Persons with Disabilities* took effect in Japan on April 1, 2016. Sompo Japan had already been using brochures and application forms with a universal design, but the company launched a cross-divisional project team prior to the law to consider and spearhead Group-wide changes to better accommodate elderly people and those with disabilities. These include changes to insurance application and claims payment processes; the physical environment at agencies; consultation services for customers; and internal training curricula.
Going forward, we will continue to provide products and services with due consideration to customers’ conditions (impaired cognition, vision, and hearing) by listening attentively to their feedback especially from persons with disabilities and the elderly.
- This law aims to promote inclusiveness toward people with disabilities by prohibiting unfair discrimination and requiring reasonable consideration of their circumstances.
Sign showing hearing disability assistance posted at the Headquarters Building and other office buildings
Promoting Empowerment and Respect for LGBT Persons
With lesbian, gay, bisexual, and trans-gendered (LGBT) persons*1 comprising approximately 8% of the Japanese population,*2 Japanese society has been moving quickly to address LGBT issues.
The Group is working to support LGBT employees in reaching their full potential while delivering products and services that support LGBT customers.
Sompo Japan amended its benefit programs to enable employees with a same-sex partner to take special leave for weddings and funerals, receive monetary benefits including condolence money, and make use of various welfare services. Also, in order to deepen the understanding of the employees, the company distributed educational materials and workbooks about LGBT to all workplaces and also held seminars.
Through these efforts, employees who acquired the basic knowledge of LGBT and became a good understanding and supporting person (ALLY) in the workplace are positively posting ALLY declaration cards and stickers. By visualizing the declaration, we aim to promote the understanding of LGBT in the workplace as well as to ensure peace of mind for the parties. The company is also engaged in ERG (Employee Resource Group) activities that are open to all genders, helping promote a comfortable and satisfying work environment and corporate culture as well as a network amongst employees. In addition, starting in fiscal 2019, the company is participating in LGBT Finance, a voluntary organization of financial companies working on LGBT policies, to build external networks and hold external exchange meetings.
Sompo Himawari Life provides an abbreviated process for confirming the relationship between insured persons and their same-sex partners when their partners are designated as beneficiaries; the process includes submitting a copy of their certificate of partnership such as a certification issued by Tokyo’s Shibuya Ward, which recognizes same-sex partnerships. Also, Sompo Japan reexamined the definition of spouse in insurance products and included "same-sex partner" as spouse.
We will continue our work to embrace LGBT and other values as we strive to realize a society that gives everyone equal opportunity.
- LGBT stands for (L) lesbian, (G) gay, (B) bisexual, and (T) transgender, and is a generic term for sexual minorities.
- Japanese Trade Union Confederation, Survey on awareness regarding LGBT in the workplace in 2016
ALLY declaration cards
Launch of Travel Insurance for Foreign Travelers Visiting Japan
Sompo Japan is the first insurer to develop and launch a travel insurance product for visitors that can be purchased by foreign travelers after they arrive in Japan.
The policy is sold only on the internet and covers the cost of treating illnesses or injuries while the insured party is in Japan.
Foreign travelers visiting Japan who fall ill or sustain injuries are often unsure of where to go to receive medical treatment, charged high medical fees due to not having health insurance, and encounter communication difficulties. These issues make it difficult to seek help, leaving foreign travelers feeling anxious. Given that foreign travel insurance is not prevalent in a number of countries and regions, following numerous consultations with the tourism-related government agencies, we have developed our own travel insurance for visitors that can be purchased after arriving in Japan even if travelers have not purchased insurance beforehand in their home country, aiming to ensure their peace of mind and security.
Outline of product and service
The travel insurance for visitors covers the cost of treating illnesses or injuries sustained while they are in Japan. The policy, sold only on the internet, can be purchased easily by foreign travelers using their smart phones via a website that is available in English, Chinese, and Korean.
Services are provided in collaboration with a company that specializes in providing medical assistance. Insured parties can receive cashless consultations at approximately 800 medical institutions. We also set up a dedicated call center manned by staff with medical knowledge so that foreign travelers can receive treatment with peace of mind.
- Arrangements with a medical institution
- Medical interpreting
Call center staff with medical knowledge can interpret for insured parties using English, Chinese, or Korea.
Available 24 hours a day 365 days a year
- Cashless consultations
Insured parties can receive cashless consultations at approximately 800 medical institutions in Japan, predominantly located in large cities and areas popular with tourists.
Sompo Japan will encourage foreign travelers to enroll in the policy by expanding its promotion channels to include airports, hotels, means of transportation such as trains and buses, and travel agencies. Going forward, we will continue to provide foreign travelers with peace of mind and security by offering convenient products and services.