Complying with the Japan’s Disabilities Discrimination Act
The Act for Eliminating Discrimination Against Persons with Disabilities* took effect in Japan on April 1, 2016. Sompo Japan Nipponkoa had already been using brochures and application forms with a universal design, but the company launched a cross-divisional project team prior to the law to consider and spearhead Group-wide changes to better accommodate elderly people and those with disabilities. These include changes to insurance application and claims payment processes; the physical environment at agencies; consultation services for customers; and internal training curricula. We will continue to provide products and services with due consideration to customers’ conditions (impaired cognition, vision, and hearing) by listening attentively to their feedback especially from persons with disabilities and the elderly.
- This law aims to promote inclusiveness toward people with disabilities by prohibiting unfair discrimination and requiring reasonable consideration of their circumstances.
Sign showing hearing disability assistance posted at the Headquarters Building and other office buildings
Diversity Advocates for LGBT Persons
With lesbian, gay, bisexual, and trans-gendered (LGBT) people comprising approximately 7.6% of the Japanese population,* Japanese society has been moving quickly to address LGBT issues. The Group is working to support LGBT employees in reaching their full potential while delivering products and services that support LGBT customers. We are working to promote an understanding of LGBT issues in an effort to create a workplace where all employees can feel welcome. We hold Group-wide employee seminars and then give participants the stickers to indicate that they are LGBT-friendly and informed supporters, as well as to help LGBT people find their allies and feel peace of mind.
Sompo Japan Nipponkoa amended its benefit programs to enable employees with a same-sex partner to take special leave for weddings and funerals, receive monetary benefits including condolence money, and make use of various welfare services. Also, since fiscal year 2015 we have included content to increase awareness and support for LGBT people in our annual CSR seminars on the environment, social contributions, and human rights. In recognition of our efforts we have received a Silver certification from the volunteer organization “work with Pride,” as an evaluation indicator for our LGBT initiatives as a corporation.
Sompo Japan Nipponkoa Himawari Life provides an abbreviated process for confirming the relationship between insured persons and their same-sex partners when their partners are designated as beneficiaries; the process includes submitting a copy of their certificate of partnership issued by Tokyo’s Shibuya Ward, which recognizes same-sex partnerships.
We will continue our work to embrace LGBT and other values as we strive to realize a society that gives everyone equal opportunity.
- Source: The 2015 LGBT Survey by Dentsu Diversity Lab.