Major ESG Data

General Information on ESG Data

To identify our ESG-related issues, we have conducted ESG surveys targeting our Group companies since fiscal year 2011. The tables below show our major ESG data, as obtained from the survey results. The survey is conducted on Sompo Holdings and its consolidated companies in and outside Japan.

●Organizations surveyed in FY2020
Company Name
Sompo Holdings, Inc.
Sompo Japan Insurance Inc.
Sompo Japan Partners Inc.
Mysurance Inc.
Sompo Himawari Life Insurance Inc.
Sompo Care Inc.
Sompo Health Support Inc.
Sompo Risk Management Inc.
Sompo Asset Management Co.,Ltd.
Sompo Japan DC Securities Inc.
Sompo International Holdings Ltd. <Bermuda, British Overseas Territory>
Endurance Specialty Insurance Ltd. <Bermuda, British Overseas Territory>
Endurance Assurance Corporation <U.S.>
Endurance Worldwide Insurance Limited <U.K.>
SI Insurance (Europe), SA <Luxembourg>
Sompo Japan Sigorta Anonim Sirketi <Turkey>
Sompo Holdings (Asia) Pte. Ltd. <Singapore>
Sompo Insurance Singapore Pte. Ltd.<Singapore>
Berjaya Sompo Insurance Berhad <Malaysia>
PT Sompo Insurance Indonesia <Indonesia>
Sompo Insurance China Co., Ltd. <China>
Sompo Insurance (Hong Kong) Company Limited <China>
Sompo Seguros S.A. <Brazil>
Over 50 other companies

●Scope of the report and coverage ratio

Scope of the report by category Coverage ratio based on sales revenue*1
Consolidated companies in Japan Sompo Japan 78.8% 62.1% 100%
Other group companies 16.7%
Overseas consolidated companies 21.2%
  1. Formula for coverage ratio

To disclose ESG data that includes our consolidated subsidiaries engaged in various types of businesses (including insurance and financial business, and nursing and healthcare business), this report uses sales revenues as the basis to calculate coverage ratios.

●Reporting period

[1]Companies with head office in Japan
Unless otherwise stated, data reported are for fiscal year 2020 (April 2020 to March 2021).

[2]Companies other than [1]
Unless otherwise stated, data reported are for calendar year 2020 (January to December 2020).

Group Employee Data

Number of employees (by employment status)
Male Female Total
Regular employees 19,942 28,173 48,115
Temporary employees 1,586 13,093 14,679
Total 21,511 41,259 62,794
Number of employees (by region)
Japan Asia & Middle East Europe & North・South America Total
Regular employees 40,613 2,471 5,031 48,115
Temporary employees 14,516 22 256 14,679
Total 55,105 2,493 5,287 62,794
  • Number of employees by region is calculated based on the locations of consolidated companies under Sompo International.

Reporting of Greenhouse Gases (GHGs)

  • Since fiscal year 2012 we have been receiving annual third-party verification by a certification body.
  • Although maximum attention is paid to accuracy and validity, calculation methods that are considered to be reasonable and versatile are adopted for activities for which quantification is difficult.
  • The scope of calculation is as indicated by the coverage ratio and the list of reporting companies for each data item.
  • Scope 1 emissions, as appearing in the data below, are direct GHG emissions from sources owned or controlled by the Group, such as emissions from the use of gas and gasoline. Scope 2 emissions are indirect GHG emissions resulting from the generation at power stations and other external sites of electricity and heat that are purchased by the Group. Scope 3 emissions are indirect GHG emissions other than Scope 2 emissions that are generated in any part of the value chain of the Group.
  • The table below shows activity items subject to calculation.
Scope Category Activity items subject to calculation
Scope 1 Direct emissions City gas consumption, class A heavy oil consumption, kerosene consumption, LPG consumption, fuel consumption by company fleets
Scope 2 Indirect emissions from energy sources Electricity consumption, heat (steam) consumption
Scope 3 Purchased products and services Paper consumption, servers, municipal water
Activities in connection with fuels and energy (other than Scopes 1 and 2) City gas consumption, class A heavy oil consumption, kerosene consumption, LPG consumption, fuel consumption by company fleets, electricity consumption, heat (steam) consumption
Transportation / delivery (upstream) Mail, home delivery, interoffice mail, office relocation, employee residence relocation
Waste generated from business activities Industrial waste, general waste
Business trips Domestic (sales, trips, new appointments, overnight or longer stays), international (trips, new appointments, overnight or longer stays)
Commuting of employees Train, bus, private car

Environmental Performance Data

●Environmental Data
Item Unit FY2018 FY2019 FY2020 Companies covered Verified
Consolidated companies in Japan Overseas consolidated companies
Sompo Japan Other group companies
GHG (Scope 1) tCO2 29,352 27,297 23,608
GHG (Scope 2) tCO2 147,394 142,077 141,354
GHG (Scope 3) tCO2 101,461 100,546 76,985
GHG (Scope 1-3) Total *1 tCO2 278,207 269,919 241,946
Total GHG emissions per employee tCO2 4.28 4.34 3.85
City gas consumption m3-N 3,507,657 3,433,430 3,308,645
Class A heavy oil consumption kℓ 163 195 182
Kerosene consumption kℓ 241 231 229
LPG consumption t 1,648 1,648 1,649
Fuel consumption by company fleets kℓ 6,721 5,914 4,442
Electricity consumption kWh 307,522,251 302,170,876 294,237,104
Heat (steam) consumption MJ 71,950,094 91,831,045 91,429,937
Paper consumption t 8,213 7,435 6,580
Clean water usage kℓ 492,681 484,197 346,509
Wastewater discharge kℓ 342,753 326,872 223,481
Total waste generation t 17,473 16,431 13,916
Recycled waste t 5,086 4,815 3,253
Total waste disposed t 12,387 11,615 10,663
CO2 emission relating to business travel tCO2 22,885 24,638 6,397
Total floor space m2 1,607,397 1,572,345 1,378,582
Share of green purchasing % 94.6 52.2 52.3
Human development of environmental field Attendees of open Lectures on the Environment*2 Persons 1,415 1,173 7,199*2 - - -
Participants of CSO Learning Scholarship Program Persons 55 55 43 - - -
Participants of SAVE JAPAN Project Persons 5,426 2,652 18,148*2 - - -
  1. The Group has been received an annual Assurance Statement by a third-party certification organization. The coverage of the survey is Sompo Holdings, Inc., and main consolidated subsidiaries, and in the process of data collection in FY2020, we reviewed and recalculated data for FY2018 & FY2019.
  2. Due to Covid-19, a traditional face-to-face program has been changed to an online basis.
●FY2020 GHG Reduction Investment Cost and Effect
Item Amount Invested(JPY) Investment Effect(JPY) Reduction in CO2(tCO2e)
Scope1 & Scope2 1,301,539,067 80,118,884 694

Note: The amount invested in FY2020 is mainly the total cost of energy-saving construction work, such as work to upgrade air conditioning equipment in our Group-owned buildings. The investment effect is calculated based mainly on the reduction in the consumption of electricity as a result of energy-saving construction work on our Group-owned buildings.

Social Performance Data

●Social Performance Data
Item Unit FY2018 FY2019 FY2020 Companies covered Verified
Consolidated companies in Japan Overseas consolidated companies
Sompo Japan Other group companies
Executive or higher Male Persons 222 214 188
Female Persons 17 16 19
Total Persons 239 230 207
Department manager level or higher but lower than executive Male Persons 821 837 821
Female Persons 157 164 178
Total Persons 978 1,001 999
Section manager level or higher but lower than department manager level Male Persons 2,747 2,642 3,014
Female Persons 751 794 1,060
Total Persons 3,498 3,436 4,074
Ratio of female employees in managerial positions*1 % 21.4 23.8 24.2
Ratio of employees with disabilities % 2.19 2.29 2.37
Union membership rate % 98.0 98.0 98.0
Number of employees who took childcare leave*2 Male Persons 333 343 440
Female Persons 2,010 2,032 2,082
Total Persons 2,343 2,375 2,522
Average number of days taken off work for childcare leave by employees Male Days 7.6 7.0 6.8
Female Days 186.3 181.5 184.3
Childcare support systems Number of employees using the shorter work hour system + Number of employees using the earlier / later work hour system Days 2,618 2,820 2,854
Number of employees who took family care leave Male Persons 34 50 22
Female Persons 65 90 70
Total Persons 99 140 92
Number of employees using telecommuting system Persons 4,847 10,729 31,008
Number of employees who used flextime work system Persons 102 2,354 4,333
Ratio of flextime work system use % 0.35 6.76 13.76
Ratio of paid vacation use % 59.9 64.7 70.8
Occupational accident frequency rate Days 5.84 5.70 6.07
Total days lost due to absenteeism % 74,862 64,740 61,409
Absentee Rate % 0.47 0.43 0.40
Ratio of overtime work % 11.0 10.9 10.4
Employee turnover rate Total turnover rate % 9.3 11.5 10.3
Voluntary turnover rate % 8.3 9.1 8.0
Employee Engagement Percentage of "satisfied"*3 % 79.7 78.1 81.8
The number of respondents in the employee engagement survey Persons 25,950 24,199 23,049
The number of employees who answered "satisfied" Persons 20,688 18,904 18,857
Customer Satisfaction Rate *4 % 89.3 89.1 89.1
Number of volunteers from employees*5 Persons 35,848 39,297 29,730
Amount of money the company contributed to corporate citizenship/ philanthropic activities JPY 1,603,230,175 2,031,288,146 1,830,737,862*5
  1. Data from main business domestic companies (as of March 31, 2021) and overseas consolidated subsidiaries (as of December 31, 2020).
  2. We have a provision for paid maternity and paternity leave over and above the legal requirement.
  3. Data from consolidated domestic companies are included but do not include nursing care business.
  4. Sompo Japan conducts customer satisfaction survey to customers who were involved in car accidents by sending them questionnaire upon insurance payment.
  5. Total number of Group employees and agency employees.

*6    Breakdown/Type of Contributions in FY2020(Currency: JPY)

Cash contributions 1,830,737,862
Time: employee volunteering during paid working hours - Converted into money based on labor cost 11,808,125
In-kind giving: product or services donations, projects/partnerships or similar 61,730,000
Management overheads 556,855

Contributions for trade associations or tax-exempt groups: JPY156, 266,712

●Category of Contribution in FY2020

Charitable Donations 15.2%
Community Investment 82.6%
Commercial Initiatives 2.2%
TOTAL 100%

●Amount of Contributions to Initiatives in FY2020
We make monetary contribution to the following organizations as part of our commitment to initiatives in Japan and the world as well as to help resolve global social issues through business activities.

(Currency: JPY)

Purpose Addressing social issues by cooperating with below initiatives
Organization WBCSD UNGC Council for
Better Corporate
Amount of Contribution 9,447,200 1,110,000 220,000 2,417,672 1,150,851
●Supplemental Data of Share of Female
Item Unit FY2020 Companies covered
Consolidated companies in Japan Overseas consolidated companies
Sompo Japan Other group companies
Share of female in management positions in revenue-generating functions*1 Total Persons 1,267
Female Persons 238
Ratio of Female % 18.8%
Share of female in STEM-related positions*2 Total Persons 176
Female Persons 8
Ratio of Female % 4.5%
  1. In the number of persons, it excludes suopport functions such as HR, Legal, IT.
  2. In our group companies, we count STEM(Science, Technology, Engneering, or Mathematics) related employees who has skills on mathmatic or IoT such as actuaries, web developer, etc.
●Hiring New Employee & Internal Hires
Item Unit FY2017 FY2018 FY2019 FY2020 Companies covered
Consolidated companies in Japan Overseas consolidated companies
Sompo Japan Other group companies
Total number of new employee hires/Ratio of female Total Persons 1,151 868 351 293
Female Persons 910 619 225 144
Ratio of Female % 79.1% 71.3% 64.1% 49.1%
Open positions filled by internal candidates % 100% 100% 100% 100%
●Training & Development Inputs
Item Unit FY2020 Companies covered
Consolidated companies in Japan Overseas consolidated companies
Sompo Japan Other group companies
Average hours per person of training and development Hours 0.11
Average amount spent per person on training and development JPY 24,361

●Fair compensation system
Salaries are determined in accordance with role-based ranks which reflect the role and responsibility of each employee. Ranking system is structured so employees will be promoted based on their roles, responsibilities and how much they have contributed to the Group’s performance. Note that same compensation system is applied to both male and female employees, thus there is no gender pay gap in the Group.

Main job classifications Basic salary (average) Male:Female ratio (compensation system)
Officers JPY25,620,000 1 : 1
Managers JPY9,700,000 1 : 1
Non-managerial positions JPY5,000,000 1 : 1
  • These figures represent average basic salary for employees in each of the main job classifications at Sompo Japan.

Governance Data

Our Corporate Governance Overview for information on our fundamental principles and other information related to Corporate Governance.

●Number of meetings held by the Board of Directors and the Board of Corporate Auditors as well as the participation status of the Board Members

Record of the meetings of Board of Directors in FY2020.
Board of Directors meetings Held: 10 times
Attendance*: 99.1% of Directors
  • In principle, all board members are required to attend all board of directors meeting.

●Compensation for Directors and Audit & Supervisory Board Members (FY2020)

●Ratio between CEO compensation and employee average compensation
Ratio of CEO compensation to employee average compensation is as follows:follows

(Currency: JPY)

Total CEO compensation Employee compensation
(average amount)
400,000,000 11,090,287 36.07:1
●Briefings for investors and analysts (FY2020)
Briefings Times
Briefings (IR meetings) for institutional investors, analysts 2
Conference calls for institutional investors, analysts 2
Conferences organized by securities companies 5
Individual meetings 325
Briefings for individual investors 3
●Number of voting rights and shares outstanding
Classification Number of shares
Number of voting rights
Shares without voting rights
Shares with restricted voting rights (Treasury stock, etc.)
Shares with restricted voting rights (Others)
Shares with full voting rights
(Treasury stock, etc.)
(Crossholding stock)
Commons stock: 1,800
Shares with full voting rights
354,760,700 3,547,607
Shares less than one unit 1,185,789 Shares less than one unit (100 shares)
Total number of shares outstanding
Total voting rights owned by all shareholders 3,547,607

1 The number of “Shares with full voting rights (Others)” includes 1,000 shares of common stock (10 units of voting rights) in the name of Japan Securities Depository Center, Inc., and 991,700 shares of the Company’s common stock (9,917 units of voting rights) held by Mizuho Trust & Banking Co., Ltd. (retrusted to Custody Bank of Japan, Ltd.) under Board Benefit Trust (BBT). These 9,917 units of voting rights are not exercised.
2 Number of common stock in “Shares less than one unit” includes 46 shares of treasury stock held by the Company, 76 shares in the name of Japan Securities Depository Center, Inc. and 63 shares in crossholding stock (held by Hitz Insurance Service Corporation).

●Compliance training
Item Unit FY2018 FY2019 FY2020 Companies covered
Consolidated companies in Japan Overseas consolidated companies
Sompo Japan Other group companies
Ratio of employees who received compliance training % 91.2 97.4 98.6

●Cybersecurity oversight system
The Group established a risk control system based on the “Basic Policy on Sompo Group ERM (Strategic Risk Management)” set out by the Board of Directors, and classifies risks that may have a significant impact on the Group as “material risks”. The Group Chief Risk Officer (CRO) carries out an exhaustive assessment of risks of each business, regularly reports the risk management status to the Managerial Administrative Committee (MAC), Board of Directors, etc. and verifies the efficacy of countermeasures taken. The Chief Information Officer (CIO) is in charge of taking countermeasures for system failures, including cyberattacks, as material risk at the Group ERM Committee.
It is essential to address cyber risks that increase in response to technological advances and changes in the environment to deliver “security and health” which the Group values to customers, business partners, and shareholders. We also established the "Basic Policy on Group Cybersecurity", and are trying to establish an efficient and effective cyber risk management system for the entire Group based on the understanding that cybersecurity initiative is corporate social responsibility.
Moreover, we established a Cybersecurity Group as a specialized organization in the IT Strategy Planning Department to deal with cyber risks that are becoming more sophisticated and complicated every day, and are working on developing strategies and strengthening security across the Group. The major mission of this group of specialists is to jointly manage cyber risks with the persons responsible for cybersecurity at each Group company in both normal times and emergencies, and improve the levels of maturity on a Group-wide basis, while carrying the function of the Computer Security Incident Response Team (CSIRT) of SOMPO Holdings.
We will closely align cybersecurity with business strategy and IT strategy, turn it into competitive advantage in each business, and realize digital transformation in a secure and safety manner.

●Customer privacy protection
Sompo Japan takes appropriate actions within the organization, such as treating what was recognized in the company as a complaint and reporting it to external related party. The table below shows the number of complaints for which we were able to confirm the facts out of the total complaints about customer privacy violation received in FY2020.

<FY2020: Number of complaints received about personal information>
Item Overview Number of complaints received
Misdelivery Delivery to the wrong person 22
Third party disclosure Disclosure of confidential information to third party without the prior consent 15
Other Personal information-related complaints other than the above 66
Annual total 103
  • The number of complaints received from the regulatory authority was zero regarding the above.