SOMPO Holdings Integrated Annual Report 2021

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Financial capital

  • Ability to generate cash flow, mainly from domestic non-life insurance, enabling the Group to make growth investment
    Revenue : ¥3,434.2 billion
  • Sound financial base and ample room for growth
    Adjusted consolidated net assets : ¥2,755.5 billion

Social and relationship capital

  • Trust and responsibility with 130 years of history
  • Customer base of around 20 million people
  • Network with diverse stakeholders
  • Trusted relationships with NPOs and NGOs

Human capital

  • Human resources who share the Three Core Values
  • Strong problem-solving capability to turn social challenges into business opportunities
  • Digital talent aimed at accelerating DX
  • Cross-group human resource system that fosters diversity

Intellectual capital

  • Environment enabling use of cutting-edge technologies
    SOMPO Digital Lab : Global trilateral structure (Tokyo, Silicon Valley, and Tel Aviv)
    Future Care Lab in Japan : R&D on new nursing care
  • Large volumes of high-quality real data accumulated from multiple businesses
  • Corporate culture unafraid of change

Financial capital

  • Achieve sustainable growth
Adjusted consolidated profit : ¥202.1 billion
  • Maintain and improve capital efficiency to meet shareholders’ expectations
Adjusted consolidated ROE : 8.0%
  • Diversify business to support earnings stability
Risk diversification ratio : 39.4%
Overseas business ratio : 14.9%

Social and relationship capital

  • Contribute to society as the infrastructure that supports people’s lives
Net claims paid : ¥1,519.8 billion
Number of care recipients : Approx. 80,000 persons
  • Enhance brand power with “A Theme Park for Security, Health & Wellbeing”
Brand value : ¥56.3 billion*1
  • Increase presence through engagement in international initiatives
Participation in Davos Conference : 6 times
  • Solve issues through social contribution activities with stakeholders
Number of participants in community contribution activities in collaboration with NGOs and NPOs : 25,347 persons*2
  1. Based on a survey by Interbrand Japan, Inc.
  2. Simple aggregate of participants in community activities that contribute to disaster prevention/mitigation in collaboration with NPOs/NGOs, etc. and information dissemination activities, educational opportunities related to environmental protection

Human capital

  • Strengthen human resource diversity as source of innovation
Ratio of female employees in management positions : 24.2%
  • Adopt new work styles to improve employee job satisfaction and happiness
Achieve average Gallup Q12 target by FY2023 : Domestic : 3.70pts*3
                Overseas : 4.10pts*3
  • Produce motivated employees driven by “MY Mission” training
Complete “MY Mission” training for all eligible employees by FY2023

*3Results of employee engagement survey provided by Gallup, Inc.

Intellectual capital

  • Proactively invest in digital technologies and leverage industry-government-academia collaboration to deliver innovation
Number of solutions developed using technologies (AI, RPA, etc.) : 311*4
  • Enhance a lineup of products/services that support the Security, Health, and Wellbeing of customers
Newly developed products, services, and insurance policies : 109 types*5
  • Reduce nursing care burden and contribute to a sustainable aging society
Introduce future nursing care model at 258 facilities by FY2023

*4Simple aggregate of number of solutions developed by Sompo Holdings, Sompo Japan, Sompo Himawari Life Insurance, and Sompo Care (FY2016-FY2020)

*5Simple aggregate of number of products, services, and special policy newly developed by Sompo Japan, and Sompo Himawari Life Insurance (FY2016-FY2020)

Natural capital

  • Emphasize business activities that consider climate change and biodiversity, etc.
Greenhouse gas emissions reduction rate : 15% reduction*6
Increase renewable energy introduction rate :
By FY2030 : 70% or higher
By FY2050 : 100%

*6FY2020 Results (Compared with FY2017)