SOMPO Holdings Integrated Annual Report 2021

Financial capital

Ability to generate cash flow, mainly from domestic non-life insurance, enabling the Group to make growth investment
Revenue : ¥3,434.2 billion
Sound financial base and ample room for growth
Adjusted consolidated net assets : ¥2,755.5 billion

Social and relationship capital

Trust and responsibility with 130 years of history
Customer base of around 20 million people
Network with diverse stakeholders
Trusted relationships with NPOs and NGOs

Human capital

Human resources who share the Three Core Values
Strong problem-solving capability to turn social challenges into business opportunities
Digital talent aimed at accelerating DX
Cross-group human resource system that fosters diversity

Intellectual capital

Environment enabling use of cutting-edge technologies
SOMPO Digital Lab : Global trilateral structure (Tokyo, Silicon Valley, and Tel Aviv)
Future Care Lab in Japan : R&D on new nursing care
Large volumes of high-quality real data accumulated from multiple businesses
Corporate culture unafraid of change

Financial capital

Achieve sustainable growth	Adjusted consolidated profit : ¥202.1 billion
Maintain and improve capital efficiency to meet shareholders’ expectations	Adjusted consolidated ROE : 8.0％
Diversify business to support earnings stability	Risk diversification ratio : 39.4％ Overseas business ratio : 14.9％

Social and relationship capital

Contribute to society as the infrastructure that supports people’s lives	Net claims paid : ¥1,519.8 billion Number of care recipients : Approx. 80,000 persons
Enhance brand power with “A Theme Park for Security, Health & Wellbeing”	Brand value : ¥56.3 billion^*1
Increase presence through engagement in international initiatives	Participation in Davos Conference : 6 times
Solve issues through social contribution activities with stakeholders	Number of participants in community contribution activities in collaboration with NGOs and NPOs : 25,347 persons^*2

Based on a survey by Interbrand Japan, Inc.
Simple aggregate of participants in community activities that contribute to disaster prevention/mitigation in collaboration with NPOs/NGOs, etc. and information dissemination activities, educational opportunities related to environmental protection

Human capital

Strengthen human resource diversity as source of innovation	Ratio of female employees in management positions : 24.2％
Adopt new work styles to improve employee job satisfaction and happiness	Achieve average Gallup Q12 target by FY2023 : Domestic : 3.70pts^3 Overseas : 4.10pts^3
Produce motivated employees driven by “MY Mission” training	Complete “MY Mission” training for all eligible employees by FY2023

*3Results of employee engagement survey provided by Gallup, Inc.

Intellectual capital

Proactively invest in digital technologies and leverage industry-government-academia collaboration to deliver innovation	Number of solutions developed using technologies (AI, RPA, etc.) : 311^*4
Enhance a lineup of products/services that support the Security, Health, and Wellbeing of customers	Newly developed products, services, and insurance policies : 109 types^*5
Reduce nursing care burden and contribute to a sustainable aging society	Introduce future nursing care model at 258 facilities by FY2023

*4Simple aggregate of number of solutions developed by Sompo Holdings, Sompo Japan, Sompo Himawari Life Insurance, and Sompo Care (FY2016-FY2020)

*5Simple aggregate of number of products, services, and special policy newly developed by Sompo Japan, and Sompo Himawari Life Insurance (FY2016-FY2020)

Natural capital

Emphasize business activities that consider climate change and biodiversity, etc.

Greenhouse gas emissions reduction rate : 15% reduction^*6
Increase renewable energy introduction rate :
By FY2030 : 70% or higher
By FY2050 : 100％

*6FY2020 Results (Compared with FY2017)

SOMPO Holdings Integrated Annual Report 2021

A Message from the Group CEO

SOMPO’s Purpose

SOMPO’s Strength

Social Challenges Facing SOMPO

Financial and Pre-Financial Highlights

Value Creation Process

Financial capital

Social and relationship capital

Human capital

Intellectual capital

Financial capital

Social and relationship capital

Human capital

Intellectual capital

Natural capital

Initiatives of each business under the previous Mid-Term Management Plan

New Mid-Term Management Plan

A tripartite discussion: SDGs in Business Management forfulfilling the SOMPO’s Purpose

Financial capital: CFO Message

Social and relationship capital

Human capital

Intellectual capital

Natural capital

Corporate Governance/Supervisory ･ Business Execution Framework

Global ExCo, MAC

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