Respect for Human Dignity and Rights

Promotion Structure

As is evident from the inclusion of "respect for human rights" and "human rights" among the seven principles and seven core subjects cited in the ISO 26000 international standards on social responsibility (published November 2010), corporate activities that respect human rights should be a basic norm of conduct for a socially responsible company. Based on its Sustainability Vision, Sompo Group has established a Group Policy for Human Rights that defines clear commitments in the following areas: respecting human rights of stakeholders, respecting human rights of employees, promotion of human rights in global markets, expectations for suppliers and business partners, and human rights due diligence.
Sompo Japan has also established the Human Rights Promotion Headquarters. This allows us to involve management in prompt, centralized decision-making on various issues, including human rights training for employees. Through this organization, SOMPO is able to deploy cross-functional and systematic measures aimed at promoting basic code of conduct on human rights issues at each workplace. Furthermore, each group company has introduced an employee consultation hotline that accepts inquiries by telephone, e-mail, or written correspondence as a consultation contact point for employees in all offices.
Sustainability and human rights seminars are also implemented for all group employees and workplaces every year with the aim of promoting employees’ understanding of human rights in the group and creating a motivating, comfortable, and dynamic work environment.

• Group Policy for Human Rights

Human Rights Risk Identification and Mitigation

• Human Rights Risk Identification

In risk assessments conducted throughout the group, we have added a new perspective of human rights risk in addition to the traditional labor risks. The results of the risk assessments are analyzed by reference and used to identify risks that could negatively impact human rights arising from the group's operations.

• Human Rights Risk Mitigation Initiatives

In our FY2022 human rights risk evaluation, 94.5% of all organizations identified the risk of "long working hours among employees and workers in the supply chain."
All affected organizations have developed and implemented measures to reduce the risk of long working hours.

• Wellness Management
• Management System

Human Rights Risk Identification and Evaluation

We identify potential impacts and risks related to human rights for all businesses (Domestic P&C Insurance, Overseas Insurance Business, Domestic Life Insurance Business, Nursing Care & Healthcare Business, and other Strategic Businesses) and business processes through the entire value chain. In identifying human rights risks, we use various international guidelines such as the UNEP FI Human Rights Guidance Tool for the Financial Sector, and the CSR procurement self-assessment questionnaire published by the UN Global Compact Network Japan.

In conducting the FY2022 human rights risk evaluation, we conducted quantitative analysis based upon the two axes "Human rights impact (severity, number affected, and likelihood of remediation)" and “Connection to company.” In particular, we focused our analysis on risks affecting local communities, customers, and women.

＜Results of the Assessment – Human Rights Risk Mapping＞

Mitigating Human Rights Risks

We are taking the following actions for mitigating human rights risks to address the issues identified in the assessment in FY2022.

• Inappropriate disclosure of customer private data or privacy violations

• Compliance System

• Access to Remedies

The Sompo Group has established a Compliance Hotline operated by a third-party body as an internal whistleblowing contact point for the entire group. We are striving to increase its effectiveness by making the entire group aware of this contact point and the rules of the whistleblowing system, including the prohibition on treating whistleblowers unfavorably. Since 2019, the company has also been a registered operator of the Self-Conformance Declaration of the Whistleblowing Compliance Management System Certification (WCMS Certification) operated by Consumer Affairs Agency, and is working to expand the scope of cases and protect whistleblowers.

• Overview of the Status of Internal Control System
• Whistle-blowing and Consultation System

• Money laundering and transparency

• Safety of products and services

• Offering Comprehensive Consulting Services for Food Risk Security
• Improving the Quality of Nursing Care Services
  -- Creating More Pleasant and Rewarding Workplaces --

＜Measures to Mitigate Human Rights Risks through Insurance Underwriting and Investment/Loan＞

Sompo Japan is working to reduce human rights risks through its financial functions. Since October 2020, we have held dialogues with civil society (NGOs, etc.) and experts, accurately grasping the expectations and requests of stakeholders, and utilizing them in the management of each business including insurance underwriting and investment and loan. We identify businesses that engage in child labor and forced labor as having a negative impact on society and respond carefully.

• Building ESG Considerations Into Our Operations

• Employment conditions

• Workplace discrimination

The Sompo Group Compliance Code of Conduct clearly states that all forms of harassment are prohibited, and we are implementing measures such as training on this issue. The "Rules of Employment” were revised in 2020 to set out that conduct falling within or suspected to be power harassment/sexual harassment is prohibited, and to clearly specify that conduct falling within or suspected to be harassment related to pregnancy, childbirth, childcare leave, nursing care leave, etc. is prohibited.

＜Our Zero-Tolerance Policy＞
Complying with our Group Policy for Human Rights, in all facets of labor practices, we will not discriminate on the basis of race, color, ethnic origin, religion, creed, nationality, birthplace, social status, descent, gender, sexual orientation, gender identity, sexual expression, pregnancy, marital status, age, disability or any other status.

• Compliance System

• Inappropriate disclosure of employee or worker private data or privacy violations

• Respect for human rights and prohibition of discrimination in relation to products and services

• Raising Awareness on Dementia
• Providing Products & Services Tailored to Diverse Customer Needs

Remediation Action

Under the whistleblowing system of the company, employees can report the matter related to violation of human rights, the privacy of the person who consult is strictly protected, and the received information is kept confidential. In the event that a violation of laws and regulations, internal rules or any concern or problem contrary to the spirit of the Code of Conduct of Sompo Holdings is suspected, the company will promptly investigate thoroughly and fairly. Also, in the event that a violation of applicable laws and regulations, the Code of Conduct of Sompo Holdings, or other internal rules is found, the offender may be subject to disciplinary action including dismissal based on the standards and requirements stipulated by the employment contract and employment rules of the Group Company.

• Sompo Group Compliance Code of Conduct