ESG Data

General Information on ESG Data
Group Employee Data
Reporting of Greenhouse Gas (GHG)
Environmental Performance Data
Social Performance Data
Governance Data

General Information on ESG Data

Since fiscal year 2011, we have collected ESG data from our Group companies to monitor the Group's ESG performance, ensure transparent disclosure to our stakeholders, and continuously enhance our sustainability initiatives.

The key ESG data disclosed on this webpage are compiled based on these results.
(latest update: Aug. 28th, 2026)

●Organizations covered in FY2025

SOMPO Holdings’ consolidated subsidiaries

●Reporting period

Unless otherwise stated, data reported are for fiscal year 2025 (April 2025 to March 2026).
For companies outside Japan included in the social and governance data, unless otherwise stated, data reported are for calendar year 2025 (January to December 2025).

●Changes in the scope of ESG data acquisition

FY2022:Establishment of SOMPO Light Vortex (2021), expansion of data acquisition scope through acquisition of ND Software (2022), addition of Sompo Care to the scope of data acquisition for "paper consumption", etc.

FY2023:Expanded the scope of GHG calculation to the entire Sompo Holdings' consolidated companies; expanded the scope of data acquisition for "Upstream transportation & distribution" and "Employee commuting" to the entire Group

FY2024:Added “Chlorofluorohydrocarbon leakage.”

FY2025:Additional companies were included in the GHG calculation scope due to the expansion of Sompo Holdings’ consolidated subsidiaries following the transition to IFRS. While the scope of social and governance data varies by item, additional companies were included in the calculation to ensure coverage of at least 75% of the total workforce across all items.

Group Employee Data

●Number of employees (by gender)
Item	Male	Female	Total
Regular employees	23,743	31,959	55,702
Temporary employees	2,083	14,452	16,535
Total	25,826	46,411	72,237

●Number of employees (by region)
Item	Japan	North America	Central & South America	Europe	Middle East & Africa	Asia & Oceania	Total
Regular employees	46,503	3,695	723	1,495	938	2,348	55,702
Temporary employees	16,358	14	6	114	18	25	16,535
Total	62,861	3,709	729	1,609	956	2,373	72,237

●Ratio of employees (by nationality)^*
Item	Japanese nationals	Asian & Oceanian nationals	North American, Central & South American, Europen, the Middle Easten, and African nationals	Total
Employees	99.07%	0.88%	0.05%	100%
(Managers and above)	99.66%	0.18%	0.16%	100%

Calculated for employees of Sompo Holdings, Sompo Japan, Sompo Himawari Life and Sompo Care, and 17 other domestic group companies - for a total of 21 companies.

Reporting of Greenhouse Gas (GHG)

●Measurement Period for FY2025 Greenhouse Gas Emissions Data

Greenhouse gas (GHG) emissions are measured using the consolidated fiscal year (from April 1, 2025, to March 31, 2026) as the calculation period. However, for Scope 3 Category 15 (investments and loans), emissions are measured based on the portfolio assets held by the Sompo Group at the end of FY2024 (the end of March 2025 for domestic companies and the end of December 2024 for overseas companies) and the FY2024 emissions data of our investee and borrower companies.
Regarding the activity data used to calculate Scope 1, 2, and 3 emissions (excluding Category 15 Investments and loans), actual measurements are used for the period from April to December of the fiscal year, while estimated values calculated based on these actual measurements are used for the period from January to March of the fiscal year.

●Calculation Methodology for Greenhouse Gas Emissions

Since fiscal year 2012 we have been receiving annual third-party verification by a certification body.
Although maximum attention is paid to accuracy and validity, calculation methods that are considered to be reasonable and versatile are adopted for activities for which quantiﬁcation is difﬁcult.
The scope of calculation is as indicated by the coverage ratio and the list of reporting companies for each data item.
Scope 1 emissions, as appearing in the data below, are direct GHG emissions from sources owned or controlled by the Group, such as emissions from the use of gas and gasoline. Scope 2 emissions are indirect GHG emissions resulting from the generation at power stations and other external sites of electricity and heat that are purchased by the Group. Scope 3 emissions are indirect GHG emissions other than Scope 2 emissions that are generated in any part of the value chain of the Group.
The table below shows activity items subject to calculation.

Scope	Category		Activity items subject to calculation
Scope 1	Direct emissions		City gas, LPG, gasoline, diesel oil, class A heavy oil, kerosene, fluorocarbon leakage, LNG, lubricating oil
Scope 2	Indirect emissions from energy sources		Electricity, heat
Scope 3	Category1	Purchased goods & services	Water supply and wastewater, office paper and printed materials
	Category3	Fuel- and energy-related activities not included in Scope 1 and 2	City gas, LPG, gasoline, diesel oil, class A heavy oil, kerosene, LNG, electricity, heat
	Category4	Upstream transportation & distribution	Mail, shipping via courier services (parcel delivery, motorcycle couriers, etc. excluding postal mail)
	Category5	Waste generated in operations	Industrial waste, general waste
	Category6	Business travel	Domestic sales and business travel, international business travel
	Category7	Employee commuting	Bus, train, private car
	Category15	Investments (equities)	Listed equity
	Category15	Investments (bonds)	Publicly traded corporate bonds

Scope 1, Scope 2, and Scope 3 (Categories 1, 3, 6, and 7) greenhouse gas emissions measurements include some estimated values.

Environmental Performance Data

●Environmental Data^*1
Item			Unit	FY2022	FY2023	FY2024	FY2025	Companies covered			Third Party Assurance
								Consolidated companies in Japan		Overseas consolidated companies
								Sompo Japan	Other group companies	Overseas consolidated companies
GHG (Scope 1-3) Total (excluding Scope 3 Category 15)^*2			t-CO₂e	290,085	289,625	284,593	222,249	●	●	●	✔
GHG emissions reduction rate (compared to FY2017)			%	27.3	27.4	28.7	44.3	●	●	●
GHG (Scope 1)^*2			t-CO₂e	38,287	43,738	35,515	26,626	●	●	●	✔
GHG (Scope 2)^*2 Market-based			t-CO₂e	126,618	120,641	121,183	100,656	●	●	●	✔
GHG (Scope 2)^*2 Location-based			t-CO₂e	135,377	133,468	132,187	121,595	●	●	●	✔
GHG (Scope 3)^*2	Total (excluding Category 15)		t-CO₂e	125,180	125,246	127,895	94,967	●	●	●	✔
	Category1		t-CO₂e	21,452	22,857	22,387	7,404	●	●	●	✔
	Category3		t-CO₂e	32,501	33,489	31,869	28,014	●	●	●	✔
	Category4		t-CO₂e	15,851	14,700	14,428	19,992	●	●	●	✔
	Category5		t-CO₂e	4,216	3,531	3,351	2,358	●	●	●	✔
	Category6		t-CO₂e	27,212	27,436	31,060	17,824	●	●	●	✔
	Category7		t-CO₂e	23,948	23,233	24,800	19,375	●	●	●	✔
	Category15	Total	t-CO₂e	1,643,161	1,729,817	1,469,598	-	●	●	●	✔
		Reduction rate (compared to 2019)	%	20.7	16.5	29.1	-	●	●	●
		Equities	t-CO₂e	867,087	925,692	816,192	-	●	●	●	✔
		Bonds	t-CO₂e	776,074	804,126	653,406	-	●	●	●	✔
Electricity consumption			kWh	303,569,599	297,260,528	303,074,454	272,521,153	●	●	●	✔
Renewable electricity consumption (purchased for in-house consumption)			kWh	13,954,540	20,992,172	31,512,076	20,728,503	●	●	●	✔
Renewable electricity consumption (self-generated and in-house consumed)			kWh	54,608	72,054	84,364	92,600	●	●	●	✔
Electricity consumption covered by certificate purchases			kWh	20,600	19,694	452,921	31,224,960	●	●	●
Renewable energy introduction rate			%	4.6	7.1	10.6	19.1	●	●	●
Heat (steam, cold water, hot water) consumption			MJ	93,741,176	94,739,693	96,927,108	98,930,863	●	●	●	✔
City gas consumption^*3			Sm3	3,626,042	3,841,924	4,093,820	4,967,325	●	●	●	✔
Class A heavy oil consumption			kℓ	24	21	43	23	●	●	●	✔
Kerosene consumption			kℓ	223	221	215	15	●	●	●	✔
Diesel oil consumption			kℓ	25	15	41	57	●	●	●	✔
LPG consumption			t	605	597	485	465	●	●	●	✔
Fuel consumption by company fleets			kℓ	10,967	13,353	9,523	5,675	●	●	●
Fluorocarbon leakage			t-CO₂e	1,501	1,747	1,861	1,694	●	●	●
Paper consumption			t	3,508	3,273	3,084	2,237	●	●	●	✔
Clean water usage			kℓ	3,264,482	3,617,335	3,369,338	3,425,926	●	●	●	✔
Wastewater discharge			kℓ	3,236,988	3,595,075	3,349,951	3,391,644	●	●	●	✔
Total amount of waste generated			t	5,925	4,888	4,551	1,833	●	●	●
Amount of waste recycled			t	4,145	3,146	2,871	598	●	●	●
Amount of non-recycled waste (total amount disposed)			t	1,780	1,742	1,680	1,235	●	●	●
Breakdown by disposal method	Landfill		t	20	10	9	79	●	●	●
	Incineration (with thermal)		t	1,377	1,315	1,255	859	●	●	●
	Incineration (without thermal)		t	10	2	2	16	●	●	●
	Other Dispositions		t	373	415	414	281	●	●	●
	Disposal method unknown		t	0	0	0	0	●	●	●
Transition insurance			100 million JPY	-	-	297	348	●	●	●
Human development of environmental field	Attendees of Public Seminars on the Environment		Persons	7,146	7,899	9,290	11,948	-	-	-
	Students who completed the CSO Learning Program, which supports internships for environmental NPO/NGOs		Persons	71	81	83	62	-	-	-
	Participants of SAVE JAPAN Project^*4		Persons	2,517	2,658	2,256	2,081	-	-	-

When calculating FY2024 results, the scope was expanded from "all domestic and overseas consolidated subsidiaries (JGAAP basis)" to "all domestic and overseas consolidated subsidiaries (IFRS basis)," and figures for FY2024 and earlier were also recalculated (this includes some estimated calculations).
Due to the rounding of decimal places, totals may not match.
GHG emissions (Scope 1–3) undergo annual third-party verification by a certification body. The scope of calculation covers Sompo Holdings, Inc. and all of its domestic and overseas consolidated subsidiaries (IFRS basis).
The unit for city gas is Nm3 for FY2023 and earlier, and Sm3 from FY2024 onward.
The number of participants in the "SAVE JAPAN Project" includes participants in online-type events.

●GHG emissions from investments and loans, and insurance underwriting
We calculate the GHG emissions^*1 of the companies to which our group invest and underwrite, using a calculation method developed by the Partnership for Carbon Accounting Financials (PCAF).In addition to understanding our current emissions status, we actively encourage efforts to resolve social issues such as climate change through constructive engagement with our investees, borrowers, and insurance clients.
For details on our various initiatives, including sustainability-themed investments and loans, the establishment of our "Transition Insurance Target," and the development of insurance products that contribute to decarbonization, please refer to our Integrated Report.

Numerical data may be revised retroactively due to revisions to published data and calculation methods, etc.

GHG emissions from investments and loans^*2

Asset class		Unit	FY2021	FY2022	FY2023	FY2024	Third Party Assurance
Equities	GHG emission^*3	t-CO₂e	931,821	867,087	925,692	816,192	✔
	Intensity^*4	t-CO₂e /100 million yen	76.41	75.36	60.27	65.72	✔
	Weighted Average Carbon Intensity(WACI)^*5	t-CO₂e /Million USD	125.05	115.25	137.51	115.49	✔
Bonds	GHG emission^*3	t-CO₂e	909,893	776,074	804,126	653,406	✔
	Intensity^*4	t-CO₂e /100 million yen	76.24	66.38	67.70	61.38	✔
	Weighted Average Carbon Intensity(WACI)^*5	t-CO₂e /Million USD	167.04	128.13	142.77	156.46	✔

*2 Calculated for Scope 1 and Scope 2 of listed equities and corporate bonds in Japan and overseas using data provided by MSCI ESG Research.
(Coverage: 86 % of listed equities and 72% of corporate bonds in FY2024 on a market value basis.)

*3 GHG emissions are our company's share of the investee's EVIC (Enterprise Value Including Cash) base.

*4 Intensity is the amount of GHG emissions per unit of investment. The amount of investment in overseas business is calculated in yen using the exchange rate in 2019 (base year).

*5 WACI is the weighted average of GHG emissions per unit of sales for each investee's portfolio holdings. The WACI calculation method has changed from the 2021 figures.

GHG emissions by sector		Unit	FY2024
Materials	GHG emissions from equities	t-CO₂e	392,502
Materials	GHG emissions from bonds	t-CO₂e	217,573
Energy and utilities	GHG emissions from equities	t-CO₂e	124,951
Energy and utilities	GHG emissions from bonds	t-CO₂e	311,892
Capital goods	GHG emissions from equities	t-CO₂e	198,677
Capital goods	GHG emissions from bonds	t-CO₂e	60,381
Consumer discretionary, consumer staples, and others	GHG emissions from equities	t-CO₂e	81,501
Consumer discretionary, consumer staples, and others	GHG emissions from bonds	t-CO₂e	45,820
Information technology and communication services	GHG emissions from equities	t-CO₂e	16,397
Information technology and communication services	GHG emissions from bonds	t-CO₂e	7,076
Financials and estate	GHG emissions from equities	t-CO₂e	1,100
Financials and estate	GHG emissions from bonds	t-CO₂e	6,134
Healthcare	GHG emissions from equities	t-CO₂e	1,064
Healthcare	GHG emissions from bonds	t-CO₂e	4,532

GHG emissions by region		Unit	FY2024
Japan	GHG emissions from equities	t-CO₂e	816,172
Japan	GHG emissions from bonds	t-CO₂e	366,755
Americas	GHG emissions from equities	t-CO₂e	19
Americas	GHG emissions from bonds	t-CO₂e	146,097
APAC (excluding Japan)	GHG emissions from equities	t-CO₂e	0
APAC (excluding Japan)	GHG emissions from bonds	t-CO₂e	97,065
Europe and others	GHG emissions from equities	t-CO₂e	0
Europe and others	GHG emissions from bonds	t-CO₂e	43,489

GHG emissions from insurance underwriting (Insurance-Associated Emissions)^*6

Portfolio	Unit	FY2022	FY2023	FY2024	Third Party Assurance
Commercial Sector	t-CO₂e	390,391	431,959	495,454	✔

*6 Calculated for Scope 1 and Scope 2 for companies that hold shares in Sompo Japan's insurance underwriting clients, using data provided by MSCI ESG Research.
(Coverage) FY2022: 68.8%, FY2023: 82.2%, FY2024: 81.3%
(Data Quality Score) FY2022:1.00, FY2023: 1.00, FY2024: 1.00, on net premiums written basis

This report contains information (the “Information”) sourced from MSCI Inc., its affiliates or information providers (the “MSCI Parties”) and may have been used to calculate scores, ratings or other indicators. The Information is for internal use only, and may not be reproduced/redisseminated in any form, or used as a basis for or a component of any financial instruments or products or indices.
The MSCI Parties do not warrant or guarantee the originality, accuracy and/or completeness of any data or Information herein and expressly disclaim all express or implied warranties, including of merchantability and fitness for a particular purpose.
The Information is not intended to constitute investment advice or a recommendation to make (or refrain from making) any investment decision and may not be relied on as such, nor should it be taken as an indication or guarantee of any future performance, analysis, forecast or prediction.
None of the MSCI Parties shall have any liability for any errors or omissions in connection with any data or Information herein, or any liability for any direct, indirect, special, punitive, consequential or any other damages (including lost profits) even if notified of the possibility of such damages.

Environmental Accounting (GHG Reduction Investment Cost and Effect)

Item		Unit	FY2022	FY2023	FY2024	FY2025
Scope1 and 2	Amount Invested^*1	JPY	850,946,900	1,548,121,000	740,916,000	1,399,701,715
	Investment Effect^*2	JPY	19,806,077	677,320,119	3,246,663	274,866,732
	Reduction in GHG	t-CO₂e	5,271	8,429	629	19,751

The amount invested is mainly the total cost of energy-saving construction work, such as work to upgrade air conditioning and lightning equipment in our Group-owned buildings.
The investment effect is calculated based mainly on the reduction in the consumption of electricity as a result of energy-saving construction work on our Group-owned buildings.

Social Performance Data

●Social Performance Data
Item		Unit	FY2022	FY2023	FY2024	FY2025	Companies covered			Third Party Assurance
							Consolidated companies in Japan		Overseas consolidated companies
							Sompo Japan	Other group companies	Overseas consolidated companies
Executive or higher	Male	Persons	348	393	378	400	●	●	●
	Female	Persons	45	57	63	66
	Total	Persons	393	450	441	466
Department manager level or higher but lower than executive	Male	Persons	1,075	1,056	1,058	1,168	●	●	●
	Female	Persons	244	265	275	316
	Total	Persons	1,319	1,321	1,333	1,484
Section manager level or higher but lower than department manager level	Male	Persons	4,015	3,560	3,448	3,515	●	●	●
	Female	Persons	1,748	1,311	1,359	1,431
	Total	Persons	5,763	4,871	4,807	4,946
Ratio of female employees in managerial positions^*1		%	28.1	25.5	26.6	27.2	●	●	●
Share of female in management positions in revenue-generating functions^*2		%	25.5	25.9	29.6	33.6	●	●	●
Share of female in STEM-related positions^*3		%	33.9	32.4	32.9	32.7	●	●	●
Ratio of employees with disabilities		%	2.36	2.49	2.61	2.69	●	●
Union membership rate		%	97.9	97.8	97.7	97.8	●	●
Total number of new employee hires^*4	Male	Persons	1,896	1,971	2,168	1,673	●	●	●
	Female	Persons	4,604	4,567	4,722	2,504
	Total	Persons	6,500	6,538	6,890	4,177
	Managerial position	Persons	189	155	192	170
	Non-managerial position	Persons	6,311	6,383	6,700	4,007
	Total	Persons	6,500	6,538	6,892	4,177
Percentage of open positions filled by internal candidates (internal hires)	Male	%	58.1	58.2	58.6	66.3	●	●	●
	Female	%	31.6	33.4	36.9	63.9
	Total	%	42.3	43.5	45.8	64.9
Total days lost due to absenteeism		Days	79,596	85,467	88,400	106,048	●	●	●	✔
Absentee Rate^*5		%	0.52	0.57	0.58	0.66	●	●	●	✔
Employee turnover rate(all)	Total	%	11.9	12.0	11.9	11.3	●	●	●
Employee turnover rate(all)	Of these, voluntary	%	9.3	9.4	9.2	8.9
Employee turnover rate (Excluding Nursing Care Business)	Total	%	9.4	9.2	9.1	8.8
Employee turnover rate (Excluding Nursing Care Business)	Of these, voluntary	%	5.7	5.3	5.0	5.3
Employee turnover rate (Nursing Care Business only)	Total	%	15.9	16.2	16.1	15.4
Employee turnover rate (Nursing Care Business only)	Of these, voluntary	%	15.4	15.6	15.5	14.9
Employee Engagement^*6	Japan	Point	3.50	3.52	3.56	3.60	●	●	●
Employee Engagement^*6	Overseas	Point	4.12	4.18	4.16	4.26
Percentage of employees with high employee engagement calculated by Gallup	Japan	%	17.0	18.0	19.0	21.0
	Overseas	%	48.0	56.5	53.0	59.0
	Total	%	20.5	23.7	23.1	26.9
	Response Rate	%	77.7	89.6	91.1	95.2
Number of volunteers from employees		Persons	12,141	12,450	12,726	17,292	●	●
Social Contribution^*7		JPY	1,676,276,065	1,752,660,419	1,902,875,265	2,005,070,896	●	●

Figures are as of 1 April of the following year. Sompo Japan has changed its definition of managerial positions and the actual figures for FY2023 onwards reflect the figures based on the changed definition.
We count the share of women in management positions responsible for revenue-generating functions among managers in departments involved in the output of products and services, such as sales, with the exception of support departments such as HR, legal, and IT.
We count STEM (Science, Technology, Engineering, or Mathematics) related employees who have skills on mathematic or IoT such as actuaries, web developer, etc.
For FY2024, there were two respondents who did not answer the gender question, and the data for those two respondents is not included in the figures.
Absentee Rate is a Total number of days lost due to absenteeism ÷ Number of scheduled working days per year ÷ Total number of employees × 100 at Sompo Holdings and major domestic and overseas consolidated companies.
We use Q12 provided by Gallup in our engagement surveys.
These figures are based on Sompo Holdings and Sompo Japan.

●Amount of Contributions to Initiatives in FY2025
We make monetary contribution to the following organizations as part of our commitment to initiatives in Japan and the world as well as to help resolve global social issues through business activities.

（Currency: JPY）

Purpose	Addressing social issues by cooperating with below initiatives
Organization	WBCSD	UNGC	Council for Better Corporate Citizenship	UNEP FI	UN PRI
Amount of Contribution	20,305,500	1,860,000	385,000	3,726,554	2,978,914

Contributions to trade associations or tax-exempt trade associations are as follows.
FY2022: 133,798,540 yen, FY2023:106,255,434 yen, FY2024:121,590,166 yen, FY2025:110,403,518 yen
Political donations in Sompo Japan Inc. are as follows.
FY2022: 13.1 million yen, FY2023: 13.0 million yen, FY2024: 13.0 million yen, FY2025: 13.0 million yen
(There are no contributions in lobbying, interest representation or similar activities in Sompo Japan Inc..)

●Training & Development Inputs^*
Item	Unit	FY2022	FY2023	FY2024	FY2025	Companies covered
						Consolidated companies in Japan		Overseas consolidated companies
						Sompo Japan	Other group companies	Overseas consolidated companies
Average hours per person of training and development	Hours	9.48	5.35	10.75	13.05	●	●
Average amount spent per person on training and development	JPY	20,088	28,098	51,836	38,441	●	●

Data cover amounts for Sompo Holdings, Sompo Japan, and Sompo Himawari Life for FY2022.
FY2023 and FY2024, data cover amounts for Sompo Holdings, Sompo Japan, Sompo Himawari Life, and Sompo Care.
For FY2025 based on a total of 21 companies, including Sompo Holdings, Sompo Japan, Sompo Himawari Life, Sompo Care, and 17 other domestic group companies.

●Average annual compensation of employees (by position)
The Sompo Group is committed to ensuring that employees across all its operating regions earn a living wage above the local minimum wage level. To achieve this, Sompo Holdings sets employee compensation based on a defined methodology by participating in market compensation surveys and taking into account market levels, economic trends, the Consumer Price Index (CPI), Group management strategies, and individual performance.
Furthermore, our employee compensation system is designed to emphasize demonstrated abilities and individual merit. We have built a fair and highly transparent system where employee compensation is determined in accordance with role-based levels (grades, ranks, etc.) which clarify and reflect the role and responsibility of each employee. The system is structured so that compensation accurately reflects the degree to which employees fulfill their expected roles and their level of contribution to the Group’s performance.
The Sompo Group routinely monitors the gender pay gap, disclosing its actual results and analyzing the underlying factors. The main reasons for the difference in compensation between men and women are differences in the proportion of men and women in roles subject to nationwide relocation, the type of occupation, the number of managers, and the number of employees on short-time working arrangements, etc. If an employee's classification, type of occupation, duties, position, and working hours are the same, our compensation system ensures that no wage disparity occurs due to gender.

Item		Unit	Female	Male	Companies covered
					Consolidated companies in Japan		Overseas consolidated companies
					Sompo Japan	Other group companies	Overseas consolidated companies
Officers	base salary only	JPY	14,126,933	18,396,358	●	●
Officers	base salary + other cash incentives	JPY	19,233,452	26,138,303	●	●
Managers	base salary only	JPY	6,715,277	9,034,519	●	●
Managers	base salary + other cash incentives	JPY	8,738,680	13,062,413	●	●
Non-managerial positions	base salary only	JPY	2,758,515	4,961,931	●	●

Governance Data

●Compliance training
Item	Unit	FY2022	FY2023	FY2024	FY2025	Companies covered
						Consolidated companies in Japan		Overseas consolidated companies
						Sompo Japan	Other group companies	Overseas consolidated companies
Ratio of employees who received compliance training^*	%	98.7	92.8	94.9	97.3	●	●	●

Prior to FY2024, excluding the data of the Nursing Care Business.

Compliance System

●Customer privacy protection
Sompo Japan takes appropriate actions within the organization, such as treating what was recognized in the company as a complaint and reporting it to external related party. The table below shows the number of complaints for which we were able to confirm the facts out of the total complaints about customer privacy violation received.

<Number of complaints received about personal information>
Item	Overview	FY2022	FY2023	FY2024	FY2025
Misdelivery	Delivery to the wrong person	15	25	56	68
Third party disclosure	Disclosure of confidential information to third party without the prior consent	19	11	87	130
Other	Personal information-related complaints other than the above	56	40	72	241
Annual total		90	76	215	439

<Secondary use of personal information>
Based on its 'Handling of Personal Information,' Sompo Japan appropriately handles acquired customer personal information within the scope of the purposes specified and identified in the policy. Such policies of not conducting unauthorized secondary use are not unique to Sompo Japan; similar policies are established individually by other Group companies as well. For details, please refer to the respective privacy policies of each company and service.

●Information security
Regarding the administrative action taken against Sompo Japan Insurance Inc. in March 2025 (FY2024) concerning the inappropriate handling of customer information, we are currently implementing comprehensive measures to prevent recurrence and strengthening our management framework based on the submitted business improvement plan. Furthermore, the Sompo Group received no new administrative actions from regulatory authorities during FY2025 arising from the leakage of personal information or other related incidents.