Overview of CSR Communication

Overview of CSR Communication

We use the following tools to disseminate information to ensure our stakeholders understand our CSR initiatives. We have investigated and examined the details contained in reports to ensure transparent, active and fair reporting from the perspective of both social requirements for disclosure, and our CSR material issues and other ESG issues.

  • The Annual Report 2020 (Integrated Report) serves to provide stakeholders with a clear overview of our group’s transformation into “Theme Park for the Security, Health, and Wellbeing of Customers” based on the group management Philosophy and is prepared pursuant to Article 271-25 of the Insurance Business Act and Article 210-10-2 of the Ordinance for the Enforcement of the Insurance Business Act.
    The Annual Report includes both financial and non-financial information on our performance and strategies, referring to the International Integrated Reporting Framework *1 published by the International Integrated Reporting Council (IIRC) and a Guidance for Integrated Corporate Disclosure and Company-Investor Dialogues for Collaborative Value Creation *2 formulated by Ministry of Economy, Trade and Industry, Japan (METI).
    1. The International Integrated Reporting Framework is an international corporating report framework which provides principles-based guidance for companies and other organizations aiming for preparing an integrated report .
    2. The Guidance for Integrated Corporate Disclosure and Company-Investor Dialogues for Collaborative Value Creation assists corporate managers in holding dialogues with investors or in disclosing management strategies, non-financial information and other elements for mutual understanding and encouraging collaborative value creation.
  • The CSR Communication Report 2020 and our CSR website provide details on our CSR management vision, policies, plans and progress, and serves as communications tools to continuously improve our initiatives.
    • In an effort to enhance accessibility, we have disclosed the details contained in CSR Communication Report 2020 on our CSR website.
    • The CSR Communication Report 2020 in PDF format will not be released.
  • The SDGs Booklet 2020 offers a clear and succinct introduction to examples of our initiatives for SDGs.

Features of the CSR Communication Report 2020

  1. Initiatives to improve corporate value through social responsibility
    In the Top Commitment, Group CEO & President Kengo Sakurada, as the organization’s most senior decision-maker, offers a description of Value Creation Story for realization of “A Theme Park for Security, Health & Wellbeing” and the Sompo Group’s strengths, and plans for future growth. He indicates the processes for creating value and sets a roadmap for a sustainable society and Group growth.
  2. Initiatives for Sustainable Development Goals (SDGs)
    We publish a dialogue regarding “Changing the Future of Nursing Care ― Tackling Social Challenges the Sompo Care Way” . The participants of the dialogue were Hideto Kawakita, CEO of the International Institute for Human, Organization and the Earth (IIHOE) and Publisher of Socio Management Review, as a representative of civil society organizations and Satoshi Kasai, Chief Executive Officer at Sompo Care Inc. and CEO of Nursing Care & Healthcare Business, Sompo Holdings, Inc.
  3. Initiatives based on the latest social trends and our strengths
    Under growing expectations for corporate action on climate change, we declared our support for the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD) and are involved in a various initiatives to address climate change as well as highly transparent information disclosure. Also, we disclose initiatives through our business as products &service using digital technology and corporate citizenship activities collaborating with stakeholders, diversity & inclusion and Health & productivity management initiatives.
  4. Stakeholder engagement
    We believe that communicating with our diverse stakeholders is important to be aware of social issues, to build relationships of trust and collaboration, and to accomplish greater results. This Report details our progress and focus on comments received from stakeholders in the process of redefining the Group CSR Material Issues announced in April 2016. As mentioned in 2 above, we have included an interview with an expert.
  5. Initiatives to improve information disclosure credibility
    We refer to various international guidelines when disclosing information and this Report in particular has been prepared in conformity with the Core option of the GRI Sustainability Reporting Standards.

    We have received comments from Carolyn Schmidt, Program Director of ECOLOGIA, to help improve our continuous initiatives. Starting in fiscal year 2012 we have obtained assurance by a third-party organization regarding greenhouse gas (GHG) emissions, and are expanding this effort to Group companies each year. Since 2016 we have also obtained assurance regarding the total number of days lost due to absence. We are working on highly transparent information disclosure.

We also include our achievements and future strategies as shown below.

  • Descriptions of Basic Policies for Our Action, Management System, CSR Key Performance Indicators (CSR-KPIs), Key Initiatives, and plans for Moving Forward, to effectively communicate our PDCA-driven efforts for each CSR Material Issue.
  • ESG Data Index and the list of products and services for a sustainable society. In addition, the major ESG data page shows the performance of Sompo Holdings and its main consolidated subsidiaries compiled on a multi-year basis for easy comparison to report data in detail.
  • A Key Initiatives section organized by stakeholder group, which introduces details of our work to address social issues.

Covered Organizations

This Report covers Sompo Holdings, Inc., its affiliated group companies and foundations in and outside Japan. It also features some activities by group company agencies.

Reporting Period

This Report relates mainly to initiatives from April 1,2019,to March 31,2019, but also contains some latest initiatives and policies to provide updated information.



Publication Period

Last issue: July 2019
Current issue: September 2020
Next issue: (scheduled for) July 2021

Referenced Guidelines

●GRI Sustainability Reporting Standards*
●ISO 26000: International standard on social responsibility
●SDG Compass: The guide for business action on the SDGs
●Environmental Reporting Guidelines 2012, Japan’s Ministry of the Environment
●ISO 14064-1: Specification with guidance at the organization level for quantification and reporting of greenhouse gas emissions and removals
●Sustainability Reporting Guidelines―SPI Report Guide, Network for Sustainability Communication
●The Ten Principles of the United Nations Global Compact
●United Nations Guiding Principles on Business and Human Rights
●Charter of Corporate Behavior and Its Implementation Guidance, Keidanren (Japanese Business Federation), the 7th version
●Guidance for Integrated Corporate Disclosure and Company-Investor Dialogues for Collaborative Value Creation

  • The details published on the Sompo Holdings CSR website and in the CSR Communication Report 2020 have been prepared in conformity with the Core option of the GRI Sustainability Reporting Standards. Please refer to the following GRI Content Index.

Planning and Editing

Sompo Holdings, Inc. Corporate Social Responsibility Department
26-1, Nishi-Shinjuku 1-chome, Shinjuku-ku, Tokyo
160-8338, Japan
E-mail: csr@sompo-hd.com
TEL: +81-3-3349-3000


Our CSR reports include forward-looking statements based on the Group’s management policies and plans. These statements were created based on information available at the time of compilation. Actual outcomes and results of activities may differ from such statements due to future changes in the business environment.