Materiality |
Materiality subcategories |
Materiality KPIs |
KPIs |
Target business |
Numerical targets |
Partnership KPIs |
Provide prepared- ness for all types of risk |
Financial inclusion and promoting insurance to all people |
Co- creation with various stake- holders |
Domestic net written premiums (contribution to promoting insurance) |
Domestic P&C insurance |
FY2021: ¥1,988.6bn / FY2023: ¥2,079.9bn |
Increase in partnerships
- No. of collaborations/
partnerships announced to the public - No. of PoC* and
pilot tests conducted through collaborations/ partnerships - No. of solutions provided
through collaborations/ partnerships
|
Overseas gross written premiums (contribution to promoting insurance) |
Overseas insurance |
FY2021: +7.9% / FY2022: +7.1% / FY2023: +6.9%
|
No. of life insurance policies in force (contribution to promoting insurance) |
Domestic life insurance |
FY2021: 4.43M / FY2023: 5.00M |
No. of sales and premiums for insurance products that help people prepare for illness and injury (Medical Master, Nyuin
Passport) |
Domestic P&C insurance |
Increase YoY |
Contribution to a sustainable food supply
| Expansion of AgriSompo’s agricultural insurance business to more countries |
Overseas insurance |
Increase in number of target countries by FY2023 |
Prevent accidents and disasters, contribute to a resilient society |
Contribution to resilient society against natural disasters |
Customer satisfaction with insurance claims paid for natural disasters |
Domestic P&C insurance |
Improve YoY |
Contribution to secure and healthy nextgeneration mobility society |
No. of sales and premiums for insurance products that contribute to secure and healthy next-generation mobility society (New DRIVING!, UGOKU) |
Domestic P&C insurance |
Increase YoY |
Next-generation education (disaster prevention and traffic safety) |
No. of participants in disaster prevention and traffic safety training |
All businesses of the Group |
FY2021: 15,000 |
Contribute to a greener society where the economy, society and environment are in harmony |
Sustainable finance (insurance underwriting, product development, investing and lending) |
Participation and activities in sustainability-related initiatives and rulemaking |
All businesses of the Group |
Publish activity results |
No. of engagement with investee and borrower companies |
All businesses of the Group |
Increase YoY |
Contribution to a green society, recycling society and society in harmony with nature |
Greenhouse gas emission reduction rate (Scope 1-3) |
All businesses of the Group |
60% reduction by FY2030 (compared to 2017), net zero by FY2050
- The target for FY2050 includes investee and borrower companies
|
ESG conscious value chain |
Switching to renewable energy sources |
All businesses of the Group |
70% introduction rate by FY2030 |
Next- generation education (environment) |
No. of participants in environmental education programs |
All businesses of the Group |
FY2021: 11,500 |
Provide solutions for healthy and happy lives |
Extending healthy life expectancy |
No. of Insurhealth® policies sold |
Domestic life insurance |
End of FY2021: 300,000 / End of FY2023: 420,000 |
No. of Insurhealth® policies in force |
Domestic life insurance |
End of FY2021: 600,000 / End of FY2023: 1,300,000 |
Weighting of Insurhealth® products |
Domestic life insurance |
End of FY2021: 60% / End of FY2023: 80% |
Company name recognition |
Domestic life insurance |
End of FY2021: 60% / End of FY2023: 80% |
Perception as a health-promoting company |
Domestic life insurance |
End of FY2021: No. 5 in the life insurance industry End of FY2023: No. 1 in the industry |
No. of facilities offering dementia prevention programs |
Nursing care & seniors |
FY2021: 38 / FY2023: 171 |
Health guidance business revenue |
Healthcare |
FY2021: ¥3.519bn |
Mental health service revenue |
Healthcare |
FY2021: ¥1.485bn |
Contribution to a smart society |
No. of smart community proof of concepts |
Nursing care & seniors |
FY2021:10 |
Contribute to a sustainable aging society |
Contribution to a sustainable social security system |
No. of facilities that introduce a Future Nursing Care model |
Nursing care & seniors |
FY2021: 28 / FY2023: 258 |
Nursing care facility occupancy rate |
Nursing care & seniors |
FY2021: 90.8% / FY2023: 93.8% |
No. of nursing care users |
Nursing care & seniors |
FY2021: 90,000 / FY2023: 120,000 |
Care provider turnover rate |
Nursing care & seniors |
FY2021: 11.4% / FY2023: 10.5% |
A group of talent who can change future society |
Improving employee engagement through new work style |
Employee engagement |
All businesses of the Group |
End of FY2023: Gallup Q12 average points: (domestic) 3.70 pt, (overseas) 4.10 pt |
My Mission training participation rate |
All businesses of the Group |
End of FY2023: 100% of eligible employees |
Telework rate |
All businesses of the Group |
More than 50% of whole Group
- Nursing care frontline not included
|
Health and poroductivity management, human dignity and human rights risk |
Health and productivity management index (WLQ)*
- Work Limitations Question-
naire
|
All businesses of the Group |
Improve- ments YoY at each company |
Promoting diversity and inclusion |
Ratio of female managers |
All businesses of the Group |
End of FY2023: 30% |
Ratio of employees with disabilities |
All businesses of the Group |
End of FY2023: 2.5% |
Investment in HR (Lifelong learning / Recurrent education) |
Shift to job-based HR system |
All businesses of the Group |
Realize job-based system at each company by the end of FY2023 |
No. of digital personnel developed /employed |
All businesses of the Group |
End of FY2023 DX specialists: 177 DX planning personnel (A) Employees who have completed basic DX training: 4,000 (B) Participants in AI planning, data utilization, CX agile design training: 3,000 Personnel using DX: 17,100 training participants |
Build a platform for partnerships towards creating value |
Promoting a digital society |
Group revenue generated by utilizing RDP*
|
Digital |
¥500bn (medium- to long-term target) |
External sales and monetization of RDP products and services |
Digital |
More than two projects by the end of FY2023 |