|
Materiality
|
Materiality Subcategory
|
Materiality KPIs |
FY2022 Results |
| KPIs |
Target Business |
Numerical Targets |
Partnership KPIs |
Results |
Status of single-year
targets |
|
Provide preparedness for all types of risk
|
Promoting financial inclusion and ensuring universal access to
insurance
|
Fulfilling governance functions
|
Co-creating with diverse stakeholders to achieve transformation
|
|
Domestic net written premiums (contribution to promoting insurance)
|
Domestic P&C Insurance |
FY2021: ¥1,988.6bn; FY2022: ¥2,055.3bn; FY2023: ¥2,079.9bn
|
Increase in no. of partnerships
1) No. of collaborations and partnerships announced to the public
2) No. of proof-of-concept and pilot tests conducted through
collaborations and partnerships
3) No. of solutions provided through collaborations and
partnerships
FY2022 Results:
1)112
2)41
3)51
|
¥2,079.3bn |
Achieved |
|
Overseas gross written premiums (contribution to promoting insurance)
|
Overseas Insurance and Reinsurance |
FY2021: +7.9% / FY2022: +7.1% / FY2023: +6.9%
*USD base
|
+11.3% |
Achieved |
|
No. of life insurance policies in force (contribution to promoting
insurance)
|
Domestic Life Insurance |
FY2021: 4.43M; FY2022: 4.72M; FY2023: 5.00M
|
4.71M |
Not achieved |
|
No. of sales and premiums for insurance products that help people
prepare for illness and injury (core products)
|
Domestic P&C Insurance |
Increase YoY |
YoY increase: +2,890 insurance
product sales; +¥5.0bn premiums
|
Achieved |
|
Contributing to a sustainable food supply
|
|
Expansion of AgriSompo’s agricultural insurance business to more
countries
|
Overseas Insurance and Reinsurance |
Increase number of countries by FY2023 |
- |
No single-year target set |
|
Prevent accidents and disasters, contribute to a resilient society
|
Contributing to a society that is resilient against natural disasters
|
|
Customer satisfaction with insurance claims paid for natural disasters
|
Domestic P&C Insurance |
Improve YoY |
YoY improvement: +1.6 points |
Achieved |
|
Development of products and services that help adapt to or mitigate
climate change
|
All Group businesses |
Publish and update development results |
Published in various disclosures |
No single-year target set |
|
Contributing to a safe and secure next-generation mobility society
|
|
No. of sales and premiums for insurance products that contribute to a
safe and secure next-generation mobility society (core products)
|
Domestic P&C Insurance |
Increase YoY |
YoY increase: +324,220 insurance
product sales; +¥1.54bn premiums
|
Achieved |
|
Improving the quality of customer services
|
|
Customer satisfaction with insurance claims paid for car accidents
|
Domestic P&C Insurance |
Improve YoY |
YoY improvement: -0.8 points
|
Not achieved |
|
Educating future generations (disaster prevention and traffic safety)
|
|
No. of participants in disaster prevention and traffic safety training
|
All Group businesses |
FY2021: 15,000; FY2022: 18,000; FY2023: 20,000
|
17,963 |
Not achieved |
|
Contribute to a greener society where the economy, society and
environment are in harmony
|
Promoting sustainable finance (underwriting and developing insurance
products, and investment and lending)
|
|
Participation and activities in sustainability-related initiatives and
rule-making
|
All Group businesses |
Publish and update activity results |
Published in various disclosures |
No single-year target set |
|
No. of engagements with investee and borrower companies
|
All Group businesses |
Increase YoY |
Decrease YoY |
Not achieved |
|
Contributing to a carbon neutral society, to a circular economy, and
to a society in harmony with nature
|
|
Reduction rate for Group greenhouse gas emissions
|
All Group businesses |
60% reduction by 2030 (compared to 2017 levels), net zero by 2050
*Targets include Scopes 1, 2, and 3, but exclude investee and borrower
companies
|
239,554 tCO2e |
No single-year target set |
|
Incorporating ESG into the value chain
|
|
Switch to renewable energy sources |
All Group businesses |
70% utilization rate by FY2030 |
5.1% |
No single-year target set |
|
Reduction rate for greenhouse gas emissions of investee and borrower
companies
|
All Group businesses |
25% reduction by 2025 (compared to 2019 levels), net zero by 2050
*For Scope 3, Category 15 emissions
|
FY2021
Equities:931,821 tCO2e
Bonds:909,893 tCO2e |
No single-year target set
|
|
Biodiversity conservation, contributing to the realization of a circular society and a society in harmony with nature
|
|
No. of participants in biodiversity conservation activities and environmental education programs
|
All Group businesses |
FY2021: 11,500; FY2022: 9,000; FY2022: 10,500
|
9472 |
Achieved |
|
Provide solutions for healthy and happy lives
|
Extending life expectancy
|
|
No. of Insurhealth® policies sold
|
Domestic Life Insurance |
End of FY2021: 300,000; End of FY2022: 460,000; End of FY2023: 420,000
|
440,000 |
Not achieved |
|
No. of Insurhealth® policies in force
|
Domestic Life Insurance |
End of FY2021: 600,000; End of FY2022: 1,130,000; End of FY2023:
1,300,000
|
1,100,000 |
Not achieved |
|
Sales share of Insurhealth® products |
Domestic Life Insurance |
End of FY2021: 60%; End of FY2022: 70%; End of FY2023: 80%
|
74% |
Achieved |
|
No. of My Link X members |
Domestic Life Insurance |
FY2022: 700,000; FY2023: 1,000,000
|
770,000 |
Achieved |
|
Company name recognition |
Domestic Life Insurance |
End of FY2021: 60%; End of FY2022: 70%; End of FY2023: 70%
|
56.8% |
Not achieved |
|
Perception as a company that promotes health
|
Domestic Life Insurance |
Life insurance industry ranking for Sompo Himawari Life Insurance:
End of FY2021: No. 5; End of FY2022: No. 3; End of FY2023: No. 1
|
No.8 |
Not achieved |
|
No. of branch offices offering dementia prevention programs
|
Nursing Care and Seniors |
FY2021: 38; FY2022: 82; FY2023: 194 |
133 |
Achieved |
|
Health guidance business revenue |
Strategic business |
FY2021: ¥3.519bn; FY2022: ¥3.881bn; FY2023: ¥4.039bn
|
¥3.693bn |
Not achieved |
|
Mental health service revenue |
Strategic business |
FY2021: ¥1.485bn; FY2022: ¥1.619bn; FY2023: ¥1.764bn
|
¥1.600bn |
Not achieved |
|
Contributing to a smart society
|
|
No. of smart community proof of concepts, revenue in smart community business
|
Nursing Care and Seniors |
FY2021: 10; FY2022: 10; FY2023: ¥20mil *Revenue in the first year of commercialization |
9 |
Not achieved |
|
Contribute to a sustainable aging society
|
Contributing to a sustainable social security system
|
|
No. of facilities introducing future nursing care model
|
Nursing Care and Seniors |
FY2021: 28; FY2022: 73; FY2023: 180 |
37 |
Not achieved |
|
Nursing care facility occupancy rate |
Nursing Care and Seniors |
FY2021: 90.8%; FY2022: 92.9%; FY2023: 94.8%
|
92.3% |
Not achieved |
|
No. of nursing care users
|
Nursing Care and Seniors |
FY2021: 90,000; FY2022: 94,000; FY2023: 100,000
|
92,000 |
Not achieved |
|
Care provider turnover rate |
Nursing Care and Seniors |
FY2021: 11.4%; FY2022: 11.0%; FY2023: 11.4%
|
11.7% |
Not achieved |
|
A group of talent who can change future society
|
Improving employee engagement
|
Investing in human capital
|
Enhancing the organization's ability to innovate
|
|
Employee engagement |
All Group businesses |
Average Gallup Q12 score of 3.70 pt in Japan and 4.10 pt overseas by end of FY2023
|
3.50 pt in Japan, and 4.12 pt
overseas
|
No single-year target set |
|
My Purpose training participation rate
|
All Group businesses |
End of FY2023: 100% of eligible employees
|
90％
|
No single-year target set |
|
Telework rate |
All Group businesses |
50% or more of whole Group *excluding frontline care givers
|
43% |
Not achieved |
|
Promoting health and productivity management®, and responding appropriately to risks to human dignity and human rights
|
|
Health and productivity management® indicators (Work Limitations Questionnaire)
|
All Group businesses |
Improve YoY at all companies |
93.5% |
Not achieved |
|
Promoting diversity & inclusion
|
|
Ratio of female managers |
All Group businesses |
End of FY2023: 30% *As of April 1st, 2024 |
28.1% *As of April 1st, 2023 |
No single-year target set |
|
Ratio of employees with disabilities |
All Group businesses |
End of FY2023: 2.5% *As of April 1st, 2024 |
2.36% *As of April 1st, 2023 |
No single-year target set |
Investing in human resources
(lifelong learning and recurrent education)
|
|
Shift to job-based HR system |
All Group businesses |
Introduce job-based system at all companies by end of FY2023
|
At Sompo Holdings, job-based system was expanded to non-managers
|
No single-year target set |
|
No. of digital personnel developed and recruited
|
All Group businesses |
End of FY2023:
DX specialists: 177
DX planning personnel
a) Employees who have completed basic DX training: 4,000
b) Participants in AI planning, data utilization, and CX agile design training: 3,000
DX utilization personnel: 17,100 participants in training
|
End of FY2023:
DX specialists: 69
DX planning personnel
a) Employees who have completed basic DX training: 4,173
b) Participants in AI planning, data utilization, and CX agile design training: 1,797
DX utilization personnel: 17,281 participants in training
|
No single-year target set |
|
Build a platform for partnerships towards creating value
|
Promoting a data-driven society
|
|
Group revenue generated by utilizing Real Data Platform
|
Digital |
¥500bn (medium- to long-term target)
|
Commercialize egaku from FY2023 |
No single-year target set |
|
External sales and monetization of Real Data Platform products and services
|
Digital |
Two projects or more by end of FY2023
|
Commercialize egaku from FY2023 |
No single-year target set |
| ** |
No. of facilities introducing Nursing Care RDP (egaku)
|
Nursing Care and Seniors |
End of FY2023: 100 facilities
|
ー |
ー |
| ** |
Operating income of Nursing Care RDP (egaku)
|
Nursing Care and Seniors |
End of FY2030: \10bn
|
ー |
ー |
| ** |
Social impacts that Nursing Care RDP (egaku) creates
|
Nursing Care and Seniors |
End of FY2040: \3.7trn *Close the labor supply demand gap of 220,000 people
|
ー |
ー |
