Materiality and KPIs

In considering the SOMPO’s Purpose, the story of value creation to realize the Purpose, and the new medium-term management plan, our company thoroughly discussed what social issues to address and what value to provide, taking into consideration our strength and resources, based on analysis of medium- and long-term megatrends and identification of social issues.
In addition, based on international norms such as the United Nations Global Compact and ISO 26000, we have comprehensively identified social issues which are important to stakeholders, and have identified the Seven Materiality to be addressed as priority issues. In the future, we will manage progress based on KPIs set for each Materiality, and steadily implement the PDCA cycle to achieve the Purpose.



【Materiality KPIs】

Materiality Materiality subcategories Materiality KPIs
KPIs Target business Numerical targets Partnership KPIs
Provide prepared-
ness
for all types of risk
Financial inclusion and promoting insurance to all people Co-
creation with various stake-
holders
Domestic net
written premiums (contribution to promoting insurance)
Domestic P&C insurance FY2021: ¥1,988.6bn / FY2023: ¥2,079.9bn Increase in partnerships
  1. No. of collaborations/
    partnerships announced
    to the public
  2. No. of PoC* and
    pilot tests conducted
    through collaborations/
    partnerships
  3. No. of solutions provided
    through collaborations/
    partnerships
  • Proof-of-Concept
Overseas gross written premiums (contribution to promoting insurance) Overseas insurance FY2021: +7.9% / FY2022: +7.1% / FY2023: +6.9%
  • In USD
No. of life insurance policies in force (contribution to promoting insurance) Domestic life insurance FY2021: 4.43M / FY2023: 5.00M
No. of sales and premiums for insurance products that help people prepare for illness and injury (Medical Master, Nyuin Passport) Domestic P&C insurance Increase YoY
Contribution to a sustainable food supply
Expansion of AgriSompo’s agricultural insurance business to more countries Overseas insurance Increase in number of target countries by FY2023
Prevent accidents and
disasters, contribute to
a resilient society
Contribution to resilient society against natural disasters Customer satisfaction with insurance claims paid for natural disasters Domestic P&C insurance Improve YoY
Contribution to secure and healthy nextgeneration mobility society No. of sales and premiums for insurance products that contribute to secure and healthy next-generation mobility society (New DRIVING!, UGOKU) Domestic P&C insurance Increase YoY
Next-generation education (disaster prevention and traffic safety) No. of participants in disaster prevention and traffic safety training All businesses of the Group FY2021: 15,000
Contribute to a greener
society where the
economy, society and
environment are in
harmony
Sustainable finance (insurance
underwriting, product development,
investing and lending)
Participation and activities in sustainability-related initiatives and rulemaking All businesses of the Group Publish activity results
No. of engagement with investee and borrower companies All businesses of the Group Increase YoY
Contribution to a green society, recycling society and society in harmony with nature Greenhouse gas emission reduction rate (Scope 1-3) All businesses of the Group 60% reduction by FY2030 (compared to 2017), net zero by FY2050
  • The target for FY2050 includes investee and borrower companies
ESG conscious value chain Switching to renewable energy sources All businesses of the Group 70% introduction rate by FY2030
Next-
generation education (environment)
No. of participants in environmental education programs All businesses of the Group FY2021: 11,500
Provide solutions for
healthy and happy lives
Extending healthy life expectancy No. of Insurhealth® policies sold Domestic life insurance End of FY2021: 300,000 / End of FY2023: 420,000
No. of Insurhealth® policies in force Domestic life insurance End of FY2021: 600,000 / End of FY2023: 1,300,000
Weighting of Insurhealth® products Domestic life insurance End of FY2021: 60% / End of FY2023: 80%
Company name recognition Domestic life insurance End of FY2021: 60% / End of FY2023: 80%
Perception as a health-promoting company Domestic life insurance End of FY2021: No. 5 in the life insurance industry
End of FY2023: No. 1 in the industry
No. of facilities offering dementia prevention programs Nursing care & seniors FY2021: 38 / FY2023: 171
Health guidance business revenue Healthcare FY2021: ¥3.519bn
Mental health service revenue Healthcare FY2021: ¥1.485bn
Contribution to a smart society No. of smart community proof of concepts Nursing care & seniors FY2021:10
Contribute to a
sustainable aging
society
Contribution to a sustainable social security system No. of facilities that introduce a Future Nursing Care model Nursing care & seniors FY2021: 28 / FY2023: 258
Nursing care facility occupancy rate Nursing care & seniors FY2021: 90.8% / FY2023: 93.8%
No. of nursing care users Nursing care & seniors FY2021: 90,000 / FY2023: 120,000
Care provider turnover rate Nursing care & seniors FY2021: 11.4% / FY2023: 10.5%
A group of talent who
can change future
society
Improving employee engagement through new work style Employee engagement All businesses of the Group End of FY2023: Gallup Q12 average points: (domestic) 3.70 pt, (overseas) 4.10 pt
My Mission training participation rate All businesses of the Group End of FY2023: 100% of eligible employees
Telework rate All businesses of the Group More than 50% of whole Group
  • Nursing care frontline not included
Health and poroductivity management, human dignity and human rights risk Health and productivity management index (WLQ)*
  • Work Limitations Question-
    naire
All businesses of the Group Improve-
ments YoY at each company
Promoting diversity and inclusion Ratio of female managers All businesses of the Group End of FY2023: 30%
Ratio of employees with disabilities All businesses of the Group End of FY2023: 2.5%
Investment in HR (Lifelong learning / Recurrent education) Shift to job-based HR system All businesses of the Group Realize job-based system at each company by the end of FY2023
No. of digital personnel developed
/employed
All businesses of the Group End of FY2023
DX specialists: 177
DX planning personnel
(A) Employees who have completed basic DX training: 4,000
(B) Participants in AI planning, data utilization, CX agile design training:
3,000
Personnel using DX: 17,100 training participants
Build a platform for
partnerships towards
creating value
Promoting a digital society Group revenue generated by utilizing RDP*
  • Real Data Platform
Digital ¥500bn (medium- to long-term target)
External sales and monetization of RDP products and services Digital More than two projects by the end of FY2023