Materiality and KPIs

In considering the SOMPO’s Purpose, the story of value creation to realize the Purpose, and the new medium-term management plan, our company thoroughly discussed what social issues to address and what value to provide, taking into consideration our strength and resources, based on analysis of medium- and long-term megatrends and identification of social issues.
In addition, based on international norms such as the United Nations Global Compact and ISO 26000, we have comprehensively identified social issues which are important to stakeholders, and have identified the Seven Materiality to be addressed as priority issues. In the future, we will manage progress based on KPIs set for each Materiality, and steadily implement the PDCA cycle to achieve the Purpose.

Materiality&KPIs(PDF/59KB)

【Materiality KPIs】

Materiality	Materiality subcategories		Materiality KPIs
Materiality	Materiality subcategories		KPIs	Target business	Numerical targets	Partnership KPIs
Provide prepared- ness for all types of risk	Financial inclusion and promoting insurance to all people	Co- creation with various stake- holders	Domestic net written premiums (contribution to promoting insurance)	Domestic P&C insurance	FY2021: ¥1,988.6bn / FY2023: ¥2,079.9bn	Increase in partnerships No. of collaborations/ partnerships announced to the public No. of PoC^* and pilot tests conducted through collaborations/ partnerships No. of solutions provided through collaborations/ partnerships Proof-of-Concept
			Overseas gross written premiums (contribution to promoting insurance)	Overseas insurance	FY2021: +7.9% / FY2022: +7.1% / FY2023: +6.9% In USD
			No. of life insurance policies in force (contribution to promoting insurance)	Domestic life insurance	FY2021: 4.43M / FY2023: 5.00M
			No. of sales and premiums for insurance products that help people prepare for illness and injury (Medical Master, Nyuin Passport)	Domestic P&C insurance	Increase YoY
	Contribution to a sustainable food supply		Expansion of AgriSompo’s agricultural insurance business to more countries	Overseas insurance	Increase in number of target countries by FY2023
Prevent accidents and disasters, contribute to a resilient society	Contribution to resilient society against natural disasters		Customer satisfaction with insurance claims paid for natural disasters	Domestic P&C insurance	Improve YoY
	Contribution to secure and healthy nextgeneration mobility society		No. of sales and premiums for insurance products that contribute to secure and healthy next-generation mobility society (New DRIVING!, UGOKU)	Domestic P&C insurance	Increase YoY
	Next-generation education (disaster prevention and traffic safety)		No. of participants in disaster prevention and traffic safety training	All businesses of the Group	FY2021: 15,000
Contribute to a greener society where the economy, society and environment are in harmony	Sustainable finance (insurance underwriting, product development, investing and lending)		Participation and activities in sustainability-related initiatives and rulemaking	All businesses of the Group	Publish activity results
			No. of engagement with investee and borrower companies	All businesses of the Group	Increase YoY
	Contribution to a green society, recycling society and society in harmony with nature		Greenhouse gas emission reduction rate (Scope 1-3)	All businesses of the Group	60% reduction by FY2030 (compared to 2017), net zero by FY2050 The target for FY2050 includes investee and borrower companies
	ESG conscious value chain		Switching to renewable energy sources	All businesses of the Group	70% introduction rate by FY2030
	Next- generation education (environment)		No. of participants in environmental education programs	All businesses of the Group	FY2021: 11,500
Provide solutions for healthy and happy lives	Extending healthy life expectancy		No. of Insurhealth® policies sold	Domestic life insurance	End of FY2021: 300,000 / End of FY2023: 420,000
			No. of Insurhealth® policies in force	Domestic life insurance	End of FY2021: 600,000 / End of FY2023: 1,300,000
			Weighting of Insurhealth® products	Domestic life insurance	End of FY2021: 60% / End of FY2023: 80%
			Company name recognition	Domestic life insurance	End of FY2021: 60% / End of FY2023: 80%
			Perception as a health-promoting company	Domestic life insurance	End of FY2021: No. 5 in the life insurance industry End of FY2023: No. 1 in the industry
			No. of facilities offering dementia prevention programs	Nursing care & seniors	FY2021: 38 / FY2023: 171
			Health guidance business revenue	Healthcare	FY2021: ¥3.519bn
			Mental health service revenue	Healthcare	FY2021: ¥1.485bn
	Contribution to a smart society		No. of smart community proof of concepts	Nursing care & seniors	FY2021:10
Contribute to a sustainable aging society	Contribution to a sustainable social security system		No. of facilities that introduce a Future Nursing Care model	Nursing care & seniors	FY2021: 28 / FY2023: 258
			Nursing care facility occupancy rate	Nursing care & seniors	FY2021: 90.8% / FY2023: 93.8%
			No. of nursing care users	Nursing care & seniors	FY2021: 90,000 / FY2023: 120,000
			Care provider turnover rate	Nursing care & seniors	FY2021: 11.4% / FY2023: 10.5%
A group of talent who can change future society	Improving employee engagement through new work style		Employee engagement	All businesses of the Group	End of FY2023: Gallup Q12 average points: (domestic) 3.70 pt, (overseas) 4.10 pt
			My Mission training participation rate	All businesses of the Group	End of FY2023: 100% of eligible employees
			Telework rate	All businesses of the Group	More than 50% of whole Group Nursing care frontline not included
	Health and poroductivity management, human dignity and human rights risk		Health and productivity management index (WLQ)^* Work Limitations Question- naire	All businesses of the Group	Improve- ments YoY at each company
	Promoting diversity and inclusion		Ratio of female managers	All businesses of the Group	End of FY2023: 30%
	Promoting diversity and inclusion		Ratio of employees with disabilities	All businesses of the Group	End of FY2023: 2.5%
	Investment in HR (Lifelong learning / Recurrent education)		Shift to job-based HR system	All businesses of the Group	Realize job-based system at each company by the end of FY2023
	Investment in HR (Lifelong learning / Recurrent education)		No. of digital personnel developed /employed	All businesses of the Group	End of FY2023 DX specialists: 177 DX planning personnel (A) Employees who have completed basic DX training: 4,000 (B) Participants in AI planning, data utilization, CX agile design training: 3,000 Personnel using DX: 17,100 training participants
Build a platform for partnerships towards creating value	Promoting a digital society		Group revenue generated by utilizing RDP^* Real Data Platform	Digital	¥500bn (medium- to long-term target)
Build a platform for partnerships towards creating value	Promoting a digital society		External sales and monetization of RDP products and services	Digital	More than two projects by the end of FY2023