Materiality and KPIs

In considering the SOMPO’s Purpose, the story of value creation to realize the Purpose, and the new medium-term management plan, our company thoroughly discussed what social issues to address and what value to provide, taking into consideration our strength and resources, based on analysis of medium- and long-term megatrends and identification of social issues.
In addition, based on international norms such as the United Nations Global Compact and ISO 26000, we have comprehensively identified social issues which are important to stakeholders, and have identified the Seven Materiality to be addressed as priority issues. In the future, we will manage progress based on KPIs set for each Materiality, and steadily implement the PDCA cycle to achieve the Purpose.



【Materiality KPIs】

Key KPIs to measure progress in the Value Creation
** Newly added KPIs in FY2022, *** KPIs to be added in FY2022

Materiality Materiality subcategories Materiality KPIs FY2021
Proposed KPIs Target business Numerical targets Partnership KPIs Actual results Status of achievement
(Single year target)
Provide preparedness for all types of risk Financial inclusion and promoting insurance to vulnerable and all people Functioning of governance Partnership with various stakeholders for transformation Domestic net written premiums (contribution to promoting insurance) Domestic P&C insurance FY2021: 1,988.6 bn yen / FY2022: 2,055.3 bn yen / FY2023: 2,079.9 bn yen Increase in partnerships

(1)No. of collaborations/partnerships announced to the public
(2)No. of Poc* and pilot tests conducted through collaborations/partnerships
(3)No. of solutions provided through collaborations/partnerships

*Proof-of-Concept

【FY2021 Actual results】
(1)97
(2)45
(3)58
1,999.6 bn yen Achieved
Overseas gross written premiums (contribution to promoting insurance) Overseas insurance FY2021: +7.9% / FY2022: +7.1% / FY2023: +6.9% +25.8% Achieved
No. of life insurance policies in force (contribution to promoting insurance) Domestic life insurance FY2021: 4,430,000 / FY2022:4,720,000 / FY2023: 5,000,000 4,450,000 Achieved
Number of insurance products sold and premiums written that help all people prepare for illness and injury (priority sales products) Domestic P&C insurance Increase YoY Incerase. Sales Actual in 2021 : No of sales +12,000/ premium +2.25 bn yen Achieved
Contribution to a sustainable food supply Expansion of AgriSompo’s agricultural insurance business to more countrie Overseas insurance Increase in number of target countries by FY2023 - No single-year target
Prevent accidents and disasters, contribute to a resilient society Contribution to the resilient society against natural disasters Customer satisfaction with natural disaster claims payments Domestic P&C insurance Improvements YoY -3.3 compared to the previous year at present Unachieved
** Development of products and services that contribute to climate change adaptation and mitigation All the group Publish development results - -
Contribution to the safe and peaceful next-generation mobility society Number of insurance products sold and premiums written that contribute to a safe and secure next-generation mobility society (priority sales products) Domestic P&C insurance Increase YoY Increase. Sales Actual in 2021 : No of sales +59,000/ premium +240 mil yen Achieved
Improving quality of customer services ** Customer satisfaction with insurance claims payments for automobile accidents Domestic P&C insurance Improvements YoY - -
Next-generation education (disaster preparedness and traffic safety) All the group FY2021: 15,000 / FY2022: 18,000 23,036 people Achieved
Contribute to a greener society where the economy, society and the environment are in harmony Sustainable finance (insurance, investing and lending) Participation and activities in sustainability-related initiatives and rulemaking All the group Publish activity results Membership in PCAF and three organizations under GFANZ No single-year target
No. of engagements with investment portfolio companies All the group Increase YoY Increase. Sales Actual in 2021 Achieved
Carbon neutral society, a circulating society/economy, and a society in harmony with nature Greenhouse gas (GHG) emission reduction rate in the company All the group FY2030: 60% reduction (compared to 2017) / FY2050: net zero
*Scope 1, 2, and 3 (excluding investments and loans)
228,051 tCO2 No single-year target
Value chain with considering ESG Switching to renewable energy electricity sources All the group FY2030: 70% introduction rate 2.2% No single-year target
** Greenhouse gas (GHG) emission reduction rate of investments and loans All the group FY2025: 25% reduction (compared to 2019) / FY2050: virtually zero emissions
*Scope 3 category 15 is covered
FY2020: equities 948,530tCO2, bonds 906,207tCO2 -
Next-generation education (environment) No. of participants in environmental education programs All the group FY2021: 11,500, FY2022: 9,000 6,595 people Unachieved
Provide solutions for healthy and happy lives Extending healthy life expectancy No. of Insurhealth® policies sold Domestic life insurance End of FY2021: 300,000 / End of FY2022: 460,000 / End of FY2023: 420,000 340,000 Achieved
No. of Insurhealth® policies held Domestic life insurance End of FY2021: 600,000 / End of FY2022: 1,130,000 / End of FY2023: 1,300,000 710,000 Achieved
Insurhealth® product sales share Domestic life insurance End of FY2021: 60% / End of FY2022: 70% / End of FY2023: 80% 68.3% Achieved
** Number of My Linkx members Domestic life insurance End of FY2022: 700,000, FY2023: 1,000,000 457,000 -
Company name recognition Domestic life insurance End of FY2021: 60% / End of FY2022:70% / End of 2023: 80% 51.7% Unachieved
Perception as a health-promoting company Domestic life insurance Sompo Himawari Life Insurance's ranking in the life insurance industry:
End of FY2021: No. 5 in the life insurance industry
End of FY2023: No. 1 in the industr
No. 9 Unachieved
No. of facilities offering dementia prevention programs Nursing care and seniors FY2021: 38 / FY2022: 82 / FY2023: 171 41 Achieved
Health guidance business sales Strategic Operating FY2021: 3.519 bn yen / FY2022: 3.881 bn yen 3.746 bn yen Achieved
Mental health service sales Strategic Operating FY2021: 1.485 bn yen / FY2022: 1.619 bn yen 1.493 bn yen Achieved
Contribution to a smart society No. of smart community proof of concepts Nursing care and seniors FY2021:10 / FY2022: 10 12 Achieved
Provide solutions for healthy and happy lives Contribution to a sustainable social security system No. of facilities that introduce a Future Nursing Care model Nursing care and seniors FY2021: 28 / FY2022: 73 / FY2023: 258 23 Unachieved
Nursing care facility occupancy rate Nursing care and seniors FY2021: 90.8% / FY2022: 92.9% / FY2023: 93.8% 91.1% Achieved
No. of nursing care users Nursing care and seniors FY2021: 90,000 / FY2022: 100,000 / FY2023: 120,000 90,000 Achieved
Care provider turnover rate Nursing care and seniors FY2021: 11.4% / FY2022: 11.0% / FY2023: 10.5% 11.4% Achieved
*** Social impact created by the nursing care business Nursing care and seniors *Plans to disclose future social impact created by the nursing care business - -
A group of talent who can change future society Improving employee engagement Investment in human capital Employee engagement All the group End of FY2023: Gallup Q12 average points: (domestic) 3.70 pt, (overseas) 4.10 pt (domestic) 3.46pt, (overseas) 4.02pt Achieved
My Purpose training participation rate All the group End of FY2023: 100% of eligible employees 66% of employees in three major domestic businesses Achieved
Telecommuting rate All the group More than 50% of whole Group
*Nursing care frontline not included
65.0% Achieved
Appropriate response to health management, human dignity and human rights risks Health and productivity management index (WLQ)*
*Work Limitations Questionnaire
All the group Improvements YoY at each company 93.8% Achieved
Promoting diversity and inclusion Ratio of female managers All the group End of FY2023: 30% 26.8% Achieved
Ratio of employees with disabilities All the group End of FY2023: 2.5% 2.41% Achieved
Investment in HR (Lifelong learning / Recurrent education) Shift to job-based HR system All the group Realize job-based system at each company by the end of FY2023 SOMPO HD, Sompo Himawari Life, SAISON AUTOMOBILE&FIRE INSURANCE shifted FY 2021 No single-year target
No. of digital personnel developed/employed All the group End of FY2023
DX specialists: 177
DX planning personnel
(a) Employees who have completed basic DX training: 4,000
(b) Participants in AI planning, data utilization, CX agile design training: 3,000
Personnel using DX: 17,100 training participants
DX specialists:31
(a) Employees who have completed basic DX training:1,979
(b) Participants in AI planning, data utilization, CX agile design training:791
Personnel using DX:10,656 training participants
Achieved
Build a platform for partnerships towards creating value Response to the data society Group sales created by utilizing Real Data Platform (RDP) Digital 500 bn yen (midium to long-term target) - No single-year target
External sales and monetization of Real Data Plotform (RDP) products and services Digital More than two projects by the end of FY2023 - No single-year target
*** Indicators related to nursing care RDP Nursing care and seniors *Target level to be determined based on business plan - -