| Materiality |
Materiality subcategories
|
Materiality KPIs
|
FY2021 |
|
Proposed KPIs
|
Target business |
Numerical targets |
Partnership KPIs |
Actual results |
Status of achievement
(Single year target)
|
|
Provide preparedness for all types of risk
|
Financial inclusion and promoting insurance to vulnerable and all
people
|
Functioning of governance
|
Partnership with various stakeholders for transformation
|
|
Domestic net written premiums (contribution to promoting insurance)
|
Domestic P&C insurance |
FY2021: 1,988.6 bn yen / FY2022: 2,055.3 bn yen / FY2023: 2,079.9 bn
yen
|
Increase in partnerships
(1)No. of
collaborations/partnerships announced to the public
(2)No. of
Poc* and pilot tests conducted through
collaborations/partnerships
(3)No. of solutions provided through
collaborations/partnerships
*Proof-of-Concept
【FY2021 Actual results】
(1)97
(2)45
(3)58
|
1,999.6 bn yen |
Achieved |
|
Overseas gross written premiums (contribution to promoting insurance)
|
Overseas insurance |
FY2021: +7.9% / FY2022: +7.1% / FY2023: +6.9%
|
+25.8% |
Achieved |
|
No. of life insurance policies in force (contribution to promoting insurance)
|
Domestic life insurance |
FY2021: 4,430,000 / FY2022:4,720,000 / FY2023: 5,000,000
|
4,450,000 |
Achieved |
|
Number of insurance products sold and premiums written that help all
people prepare for illness and injury (priority sales products)
|
Domestic P&C insurance |
Increase YoY |
Incerase. Sales Actual in 2021 : No of sales +12,000/ premium +2.25 bn yen
|
Achieved |
|
Contribution to a sustainable food supply
|
|
Expansion of AgriSompo’s agricultural insurance business to more
countrie
|
Overseas insurance |
Increase in number of target countries by FY2023
|
- |
No single-year target |
|
Prevent accidents and disasters, contribute to a resilient society
|
Contribution to the resilient society against natural disasters
|
|
Customer satisfaction with natural disaster claims payments
|
Domestic P&C insurance |
Improvements YoY |
-3.3 compared to the previous year at present
|
Unachieved |
| ** |
Development of products and services that contribute to climate change
adaptation and mitigation
|
All the group |
Publish development results |
- |
- |
|
Contribution to the safe and peaceful next-generation mobility society
|
|
Number of insurance products sold and premiums written that contribute
to a safe and secure next-generation mobility society (priority sales
products)
|
Domestic P&C insurance |
Increase YoY |
Increase. Sales Actual in 2021 : No of sales +59,000/ premium +240 mil yen
|
Achieved |
|
Improving quality of customer services
|
** |
Customer satisfaction with insurance claims payments for automobile
accidents
|
Domestic P&C insurance |
Improvements YoY |
- |
- |
|
Next-generation education (disaster preparedness and traffic safety)
|
|
・ |
All the group |
FY2021: 15,000 / FY2022: 18,000 |
23,036 people |
Achieved |
|
Contribute to a greener society where the economy, society and the
environment are in harmony
|
Sustainable finance (insurance, investing and lending)
|
|
Participation and activities in sustainability-related initiatives and
rulemaking
|
All the group |
Publish activity results |
Membership in PCAF and three organizations under GFANZ |
No single-year target |
|
No. of engagements with investment portfolio companies
|
All the group |
Increase YoY |
Increase. Sales Actual in 2021 |
Achieved |
|
Carbon neutral society, a circulating society/economy, and a society
in harmony with nature
|
|
Greenhouse gas (GHG) emission reduction rate in the company
|
All the group |
FY2030: 60% reduction (compared to 2017) / FY2050: net zero
*Scope
1, 2, and 3 (excluding investments and loans)
|
228,051 tCO2 |
No single-year target |
|
Value chain with considering ESG
|
|
Switching to renewable energy electricity sources
|
All the group |
FY2030: 70% introduction rate |
2.2% |
No single-year target |
| ** |
Greenhouse gas (GHG) emission reduction rate of investments and loans
|
All the group |
FY2025: 25% reduction (compared to 2019) / FY2050: virtually zero
emissions
*Scope 3 category 15 is covered
|
FY2020: equities 948,530tCO2, bonds 906,207tCO2
|
- |
|
Next-generation education (environment)
|
|
No. of participants in environmental education programs
|
All the group |
FY2021: 11,500, FY2022: 9,000 |
6,595 people |
Unachieved |
|
Provide solutions for healthy and happy lives
|
Extending healthy life expectancy
|
|
No. of Insurhealth® policies sold
|
Domestic life insurance |
End of FY2021: 300,000 / End of FY2022: 460,000 / End of FY2023:
420,000
|
340,000 |
Achieved |
|
No. of Insurhealth® policies held
|
Domestic life insurance |
End of FY2021: 600,000 / End of FY2022: 1,130,000 / End of FY2023:
1,300,000
|
710,000 |
Achieved |
|
Insurhealth® product sales share |
Domestic life insurance |
End of FY2021: 60% / End of FY2022: 70% / End of FY2023: 80%
|
68.3% |
Achieved |
| ** |
Number of My Linkx members
|
Domestic life insurance |
End of FY2022: 700,000, FY2023: 1,000,000
|
457,000 |
- |
|
Company name recognition |
Domestic life insurance |
End of FY2021: 60% / End of FY2022:70% / End of 2023: 80%
|
51.7% |
Unachieved |
|
Perception as a health-promoting company
|
Domestic life insurance |
Sompo Himawari Life Insurance's ranking in the life insurance
industry:
End of FY2021: No. 5 in the life insurance industry
End
of FY2023: No. 1 in the industr
|
No. 9 |
Unachieved |
|
No. of facilities offering dementia prevention programs
|
Nursing care and seniors |
FY2021: 38 / FY2022: 82 / FY2023: 171 |
41 |
Achieved |
|
Health guidance business sales |
Strategic Operating |
FY2021: 3.519 bn yen / FY2022: 3.881 bn yen
|
3.746 bn yen |
Achieved |
|
Mental health service sales |
Strategic Operating |
FY2021: 1.485 bn yen / FY2022: 1.619 bn yen
|
1.493 bn yen |
Achieved |
|
Contribution to a smart society
|
|
No. of smart community proof of concepts
|
Nursing care and seniors |
FY2021:10 / FY2022: 10 |
12 |
Achieved |
|
Provide solutions for healthy and happy lives
|
Contribution to a sustainable social security system
|
|
No. of facilities that introduce a Future Nursing Care model
|
Nursing care and seniors |
FY2021: 28 / FY2022: 73 / FY2023: 258 |
23 |
Unachieved |
|
Nursing care facility occupancy rate |
Nursing care and seniors |
FY2021: 90.8% / FY2022: 92.9% / FY2023: 93.8%
|
91.1% |
Achieved |
|
No. of nursing care users
|
Nursing care and seniors |
FY2021: 90,000 / FY2022: 100,000 / FY2023: 120,000
|
90,000 |
Achieved |
|
Care provider turnover rate |
Nursing care and seniors |
FY2021: 11.4% / FY2022: 11.0% / FY2023: 10.5%
|
11.4% |
Achieved |
| *** |
Social impact created by the nursing care business
|
Nursing care and seniors |
*Plans to disclose future social impact created by the nursing care
business
|
- |
- |
|
A group of talent who can change future society
|
Improving employee engagement
|
Investment in human capital
|
|
Employee engagement |
All the group |
End of FY2023: Gallup Q12 average points: (domestic) 3.70 pt,
(overseas) 4.10 pt
|
(domestic) 3.46pt, (overseas) 4.02pt
|
Achieved |
|
My Purpose training participation rate
|
All the group |
End of FY2023: 100% of eligible employees
|
66% of employees in three major domestic businesses
|
Achieved |
|
Telecommuting rate |
All the group |
More than 50% of whole Group
*Nursing care frontline not included |
65.0% |
Achieved |
|
Appropriate response to health management, human dignity and human
rights risks
|
|
Health and productivity management index (WLQ)*
*Work Limitations
Questionnaire
|
All the group |
Improvements YoY at each company |
93.8% |
Achieved |
|
Promoting diversity and inclusion
|
|
Ratio of female managers |
All the group |
End of FY2023: 30% |
26.8% |
Achieved |
|
Ratio of employees with disabilities |
All the group |
End of FY2023: 2.5% |
2.41% |
Achieved |
|
Investment in HR (Lifelong learning / Recurrent education)
|
|
Shift to job-based HR system |
All the group |
Realize job-based system at each company by the end of FY2023
|
SOMPO HD, Sompo Himawari Life, SAISON AUTOMOBILE&FIRE INSURANCE
shifted FY 2021
|
No single-year target |
|
No. of digital personnel developed/employed
|
All the group |
End of FY2023
DX specialists: 177
DX planning personnel
(a)
Employees who have completed basic DX training: 4,000
(b)
Participants in AI planning, data utilization, CX agile design
training: 3,000
Personnel using DX: 17,100 training participants
|
DX specialists：31
(a) Employees who have completed basic DX
training：1,979
(b) Participants in AI planning, data
utilization, CX agile design training：791
Personnel using
DX：10,656 training participants
|
Achieved |
|
Build a platform for partnerships towards creating value
|
Response to the data society
|
|
Group sales created by utilizing Real Data Platform (RDP)
|
Digital |
500 bn yen (midium to long-term target)
|
- |
No single-year target |
|
External sales and monetization of Real Data Plotform (RDP) products
and services
|
Digital |
More than two projects by the end of FY2023
|
- |
No single-year target |
| *** |
Indicators related to nursing care RDP
|
Nursing care and seniors |
*Target level to be determined based on business plan
|
- |
- |
