Sompo Japan supports its agencies to improve their qualities of customer services offering insurance products and services and conducting necessary procedures such as consulting services for a settlement in the event of an accident.
They are working to upgrade agency service levels to ensure that agencies can provide appropriate advice and services to the full satisfaction of our customers.
Agency Support System
Sompo Japan is focusing on training our agencies to provide appropriate advice and services to ensure customer satisfaction. Our agencies are given training opportunities in areas including compliance, product knowledge, sales skills, accident response, legal and tax affairs, as well as management support.
● Training Program
While Sompo Japan provides regular education and training to improve the quality of agency services, its branches and sales offices organize independent, high-quality training sessions that cater to the specific needs of individual agencies.
Each area has specially-assigned personnel with skills to further promote effective agency work and compliance who provide tailored consulting on agency management and operational supervision.
● Improving Consulting Capabilities
Sompo Japan offers agencies a paperless system capable of executing the entire insurance transaction process, from policy explanations to the conclusion of contracts, without requiring even a signature or seal. This system can be run on personal computers as well as on tablet computers to enhance customer convenience. The system also has business management functionality that helps agencies improve management efficiency.
● Agency Trainee System
Sompo Japan has implemented the agency trainee system to foster insurance professionals. Under this system, an employee hired as a total life advisor is provided with various training programs on insurance canvassing. Sompo Japan Partners provides more practical education programs by combining group training and on-the-job training to target specific needs.
● Ensuring Service Quality
Sompo Japan has stipulated action standards for agency reliability to specify basic action guidelines for agencies related to canvassing, managing policies, and processing insurance claims. The standards were developed based on our analysis of customer feedback and customer satisfaction survey results.