Factors Supporting Our Transformation

Sustainability
Human Resources
Digital Technologies

Sustainability

In order to continue creating new value, the Group’s transformation is being driven by our efforts as a solutions provider to solve identified social issues while looking to the future.

We aim to contribute to the realization of a sustainable society by providing the highest-quality services that improve the security, health, and wellbeing of our customers, as mirrored in the Group Management Philosophy.
Sompo Holdings is also keen to help achieve the Sustainable Development Goals (SDGs) through its Group Management Philosophy for the realization of “A Theme Park for Security, Health & Wellbeing.”

History and Group Initiatives

History	Year	Group Initiatives
	1990	Established the Global Environment Risk Management Office
Rio de Janeiro United Nations Conference on Environment and Development (Earth Summit)	1992
	1995	Signed the United Nations Environment Programme Finance Initiative (UNEP FI)
	1997	Acquired ISO 14001 certification for the data processing center building (first for a financial institution in Japan)
Nursing Care Insurance Law enacted	2000
	2001	Issued Environment and Social Report 2001: Sustainability Report (first for a financial institution in Japan)
	2006	Signed the United Nations Global Compact (UNGC) Signed the Principles for Responsible Investment (PRI) (first for an insurance company in Japan)
Japan became a super-aging society (21.5% of the population is 65 years or older) ※Ministry of Internal Affairs and Communications, Population Estimates of the Statistics Bureau of Japan (April 15, 2008)	2007
	2010	Established NKSJ Holdings Participated in the drafting of Principles for Finance Action towards a Sustainable Society (Principles for Financial Action for the 21st Century)
UN approved Guiding Principles on Business and Human Rights Great East Japan Earthquake	2011
	2012	Signed the UNEP FI Principles for Sustainable Insurance (PSI) and was a participant in its drafting
UN adopted the Sustainable Development Goals (SDGs) UN adopted the Paris Agreement	2015
	2016	Revised Group CSR Material Issues in light of trends in international society
Recommendations of the Task Force on Climate-related Financial Disclosures (TCFD) were announced.	2017
	2018	Declared support for TCFD

Examples of Initiatives in Products and Services

Pioneer in ESG Funds in Japan

Sompo Japan Nipponkoa Asset Management Co., Ltd., began managing the Sompo Japan Green Open fund in 1999 at the dawning of ESG funds in Japan. For many years, the fund has invested in the stocks of companies that aggressively tackle environmental issues while promoting environmental dialogue.

Realizing a Society Resilient to Natural Disasters through Prevention and Mitigation

We intend to help realize a society where everyone can enjoy healthy, safe, and secure lifestyles by developing and providing AI-based systems for preventing and mitigating natural disasters for local governments, an industry first. Our aim is to create cities resilient to natural disasters in cooperation with local communities through disaster prevention training.

Initiatives to Improve Access to Financial Services

We strive to improve access to financial services by developing and offering insurance indexed to the weather for farmers in Southeast Asia and providing LINE Insurance that makes it easy for people to purchase insurance via the LINE app on their smartphones.

Full-Scale Participation in the Nursing Care & Healthcare Business

We propose new ideas for nursing care that combine a human touch with technology, work to eliminate the gap in supply and demand for nursing care practitioners, and aim to create a sustainable nursing care business model. We ultimately aim for Japan to be an affluent country that can boast to the world about the long and quality lives of its people, where the elderly can live with peace of mind.

Group-wide CSR Promotion Structure

The Sompo Holdings Group has a system for promoting CSR, having put together a CSR Management System based on ISO 14001 as a framework for promoting a broad range of CSR initiatives. We have a PDCA cycle for iterative improvements along with annual CSR action plans for Group companies. Also, we have set up the Group’s Council for CSR Promotion. Chaired by the Group CBO with officers from each Group company meeting to discuss ESG issues, the Council for CSR Promotion aims to enhance the CSR initiatives of the entire Group by ascertaining and sharing progress on successful initiatives at Group companies.

Advancing the Creation of a “Theme Park” and Globalization

We strive to solve complex social issues around the world by collaborating with stakeholders to provide advanced solutions from Japan to other countries dealing with social issues. With the aim of having a presence that is valuable and indispensable in an unpredictable era, Sompo Holdings will carry on with its transformation into a future where society centers on people and “no one will be left behind.”

Human Resources

We will achieve a transformation by changing our corporate culture and our business portfolio. This can be accomplished by increasing the diversity and expertise of Group personnel while enhancing their ability to create market value. Human resources are the key factor that supports the transformation of the Sompo Holdings Group.

History

Training for Selected Employees

2011	Female Business Management Program	This program seeks to improve the business perspectives and awareness of female employees who are interested in becoming future managers (a total of 98 women have participated).
2012	SOMPO Global University	This internal university trains young employees to think globally as managers in the future (162 employees from 17 countries have participated).
2017	Global Leadership Program	This program aims to raise awareness of mid-career employees who are prospective candidates for managerial positions (23 employees from 8 countries have participated).
	Global Executive Program	This program seeks to train global leaders as candidates for top management positions (24 employees from 8 countries have participated).

Personnel Exchange on a Global Basis

2014	Launched Exchange Program^* Name changed to Global Assignment Program in 2019
2017	Started talent management on a global basis

Exchange Program

Creation of a Global Personnel System Platform

2016	Launched global personnel system platform at overseas Group companies
2017	Visualized key posts in entire Group and shared core components of competency
2018	Launched project to integrate personnel system platforms across domestic Group companies

Integrated personnel system platform

Advancing the Creation of a “Theme Park” and Globalization

The Sompo Holdings Group has created personnel measures so that the cumulative knowledge and experiences of its 80,000 employees from diverse backgrounds and different nationalities, genders, and ages can be focused on growing the entire Group. In this era of volatility, uncertainty, complexity, and ambiguity (VUCA), diversity in personnel is what drives companies into the future. The Sompo Holdings Group will transform itself and facilitate the transformation of its human resources with the objective of leading the transformation of its corporate culture and becoming a truly global corporate group. By promoting diversity, expertise, and improvements in market value, each and every Group employee will advance the expansion of the Group by applying their own strengths toward accomplishing their missions.

Digital Technologies

We expect that digital disruption is likely to have a major impact on the insurance industry. Products and services that break the concept of traditional insurance are being provided over the web and smart devices. Aggressively promoting digital transformation is essential to surviving and proactively utilizing digital technologies is vital in facilitating the transformation of the Sompo Holdings Group.

History

SOMPO Digital Lab Launched

2016	SOMPO Digital Lab Tokyo	Carries out proof-of-concept (PoC) tests with services using digital technology Examines new business ideas etc.
2016	SOMPO Digital Lab Silicon Valley	Researches and provides information about the latest technologies and business models Builds networks with local companies Promotes innovation among Group companies etc.
2017	SOMPO Digital Lab Tel Aviv

SOMPO Digital Lab Tokyo

SOMPO Digital Lab Silicon Valley

SOMPO Digital Lab Tel Aviv

Structure of SOMPO Digital Lab

We established SOMPO Digital Lab in April 2016 with 10 personnel, and as of June 30, 2019, it had grown to roughly 120 people, some of whom also serve in other positions. SOMPO Digital Lab is a hub for developing the Group’s digital strategy and accelerating the Group’s transformation. In July 2018, we launched the SOMPO Sprint Team as an in-house development team within SOMPO Digital Lab Tokyo to promptly conduct PoC tests utilizing the agile software development method.

Advancing the Creation of a “Theme Park” and Globalization

Insurance provides reassurance by paying a benefit when unexpected events occur, such as accidents, injuries, and illness. In addition to offering insurance, the Sompo Holdings Group wants to prevent these unexpected events by using digital technologies and to provide “security, health, and wellbeing” to society and thereby ensure it does not require insurance. Through the digital transformation of the entire Group, we aim to realize a truly service-oriented industry and create new customer experiences by leveraging the information-gathering capabilities and digital technologies as a core competency at our bases in Tokyo, Silicon Valley, and Tel Aviv.

Factors Supporting Our Transformation