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Whistle-blowing and Consultation System

Sompo Group's Whistle-blowing and Consultation System

  • With the aim of preventing misconduct, including violations of laws and regulations, as well as harassment and other problematic behavior, and maintaining and enhancing corporate value through self-regulation, the Sompo Group maintains a whistle-blowing system for internal reporting and consultation by establishing external hotlines in addition to internal hotlines at each Group company, and by continuously informing employees of these hotlines.
  • Each Group company has a system in place in accordance with the relevant laws and regulations of each country. In Japan, we have a system in place in accordance with the revised Whistleblower Protection Act (effective June 2022), and overseas, we have a system in place based on both local laws and Group system development standards.
System for receiving reports and consultations
  • Reports and consultations are handled by a specific person in charge ("Response Person"), who is obliged to maintain confidentiality.
  • Reports and consultations received through external hotlines will be appropriately forwarded to the supervisory division, taking into consideration the intentions of the whistle-blowing or consulter.
  • The results of the investigation will be reported back to the whistleblower or consulter by the internal or external hotlines as appropriate.
Protection of reports and consulters

We are working to strengthen protections for whistleblowers and those seeking consultation, and we have prepared an internal reporting and consultation system that can be used quickly and safely when problems that are difficult to resolve at work occur.

  • We require our Response Person to maintain strict confidentiality.
  • We prohibit any attempt to identify the whistleblower or consulter, or any disadvantageous treatment of the whistleblower or consulter, and clearly stipulate the disciplinary measures to be taken against those who violate the rules.

Flow of procedures after receiving reports or consultations

  1. This includes persons who have resigned from their jobs within one year, and persons who are employed by other companies and engaged in work for SOMPO in Japan (eligibility varies depending on circumstances in each country).
  2. Anonymous reporting is also accepted.
  3. Email, telephone, and other reporting and consultation methods are available (available methods vary depending on circumstances in each country).
  4. Consultations regarding how to use the system and how whistleblowers and consulters are protected are also available (scope of consultation available varies depending on circumstances in each country).
  5. The supervisory department is responsible for leading investigations and corrective actions in cases, as well as analyzing trends and formulating countermeasures.
  6. Significant reports (including reports in which directors and executive officers are suspected to be involved) shall be reported to the Audit Committee which is an independent body from the management, and response policies shall be determined by the Audit Committee.

Examples of receiving reports and consultations

■Work environment　■Harassment　■Violation of human rights　■Violation of laws and rules　 etc.

Information on how to contact customers and stakeholders is available on each company's website.

Number of whistle-blowing cases

Item FY2021 FY2022 FY2023
Number of whistle-blowing cases 256 261 252
Number of reports and consultations regarding human rights violations, including harassment 175 180 167

＜Response to reports and consultations＞
In response to the content of reports and consultations, the Company conducts appropriate investigations and takes disciplinary action, personnel actions, cautions, and guidance if any violations of laws, regulations, the Code of Conduct, or other internal rules are found.

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