Aiming to provide value beyond the traditional nursing care industry framework
Responsible for the entire nursing care business made up of Sompo Care and ND Software under SOMPO Wellbeing, we work to fulfill our purpose of “Transforming Japan’s nursing care, and building the future of Japan.” Our Mid-Term Management Plan takes up the challenge of providing value beyond the traditional nursing care industry framework around three pillars: the Operator business, the Platform business, and the Wellbeing business.
The Operator business provides service via the care home and at-home nursing care services that we have built up. The greatest issue facing the nursing care industry is a pressing shortage of people, which
has arrived sooner than we anticipated. That makes it important to work on raising job satisfaction and productivity, along with quality. Leveraging young talent, senior talent, female talent, foreign talent, as well as technology, digital, data, and AI, are all ways to achieve this. “Have humans focus on what only humans can accomplish, and leave all other operations to technology, digital, data, and AI.” This is the shape of “future nursing care” that we are aiming for. In a workplace environment where diverse talent thrives, we are also committed to providing career support and improved conditions so each team member can take on challenges with pride and fulfillment.
Every individual naturally has different values and different ways of living. That is precisely why even when people reach an advanced age and require nursing care, we believe we must get to know them deeply and honor what they can do and wish to do. Based on a philosophy of “respect for human beings,” we have pondered a model for “supporting autonomy” in the truest sense, and pursued new forms of custom-made care using our proven expertise and technological strengths. We create the ultimate “custom-made care” by optimizing “future nursing care,” “private service” beyond the scope of long-term care insurance, use of technology, and our meals—which are a point of pride.
We cannot “transform Japan’s nursing care” alone. In the Platform business, we take the know-how and services cultivated in the Operator business and spread it to our colleagues in the world of nursing care providers, thereby achieving “transformation of Japan’s nursing care.” We aim to transform and develop the nursing care industry overall via outside sales of our meal and operation services, consulting services which support operational improvement, and nursing care and welfare operational support software from ND Software.
In the Wellbeing business, we work together with our colleagues in the nursing care industry, Sompo Japan Insurance, and Sompo Himawari Life Insurance to provide users and their families with service to safeguard their health and happiness, and achieve “the creation of the future of Japan.” Wellbio consultation service addresses three concerns of health, nursing care, and funds after retirement, providing not just consultations on nursing care, but services to support the lives of users and their families overall, with consultations that span overall living including health, insurance, and asset management.
