”Wellbio Biz”: A service to support the balance between work and caregiving
Sompo Health Support has developed ”Wellbio Biz”, a new corporate-oriented service to support the balance between work and nursing care, helping to prevent employees from leaving their jobs to care for family and contributing to greater corporate productivity. The service was launched on July 1, 2025.
Background and purpose
Due to the accelerating trend of population aging and a declining birthrate in Japan, the working population is both shrinking and aging, causing acute labor shortages for companies. Moreover, with the growth of dual-income households, the number of people who have to work while caring for family members is also increasing, giving rise to more situations in which balancing caregiving and work is challenging. This has resulted in the pronounced issues of lower labor productivity and an exodus of personnel from companies, as employees leave their jobs to care for family members. To address this situation, the Japanese government is working to support companies in enabling a balance between work and nursing care, including formulating guidelines for business owners on supporting such a balance.
The Sompo Group over many years has built up expertise in the fields of both nursing care and health and productivity management. Capitalizing on this expertise, Sompo Holdings and Sompo Health Support developed Wellbio Biz, a service offering comprehensive support for companies’ efforts to keep employees from leaving their jobs to care for family members and maintain and improve productivity. Providing this service will help bring about a society in which people can continue to work without concern.
Overview of the service
Wellbio Biz is a corporate-oriented service to support the balance between work and caregiving. It is a packaged service supporting the initiatives of various companies, which comports with the Ministry of Economy, Trade and Industry’s Guidelines for Business Owners on Supporting Work and Nursing Care Balance and the amendments that the Ministry of Health, Labour and Welfare has made to the Act on Childcare Leave/Caregiver Leave among other guidelines.
The service ranges from comprehensive to individualized support, addressing all of the various factors needed to prevent employees from leaving their jobs to care for family members and to maintain productivity. As caregiving concerns in particular differ widely between employees, offering support tailored to each individual is crucial. One aspect of the service is an online community, cited as a model case in the Ministry of Economy, Trade and Industry’s Guidelines for Business Owners on Supporting Work and Nursing Care Balance. We developed this community for corporate customers building on the expertise Sompo Japan Insurance gained in managing a similar in-house community. The helpline staff includes professionals from Sompo Care, who are experts in nursing care, and has received high marks* in customer reviews. Both services are unique to the Sompo Group, which has been engaged in nursing care for many years.
- A STORES review by customers using the service in June 2025 gave the helpline an overall rating of 4.9 out of 5.
Development of the service going forward
Having trialed the service in the second half of FY2024, involving its use by 40,000 employees from eight companies, We have repeatedly refined its content since then. We also showcased the service as part of an event that took place during the Health and Wellbeing theme week of Expo 2025 Osaka, Kansai, Japan in June 2025, highlighting the individualized support and other distinctive services of the Sompo Group.
We officially launched the service in July 2025. Going forward, by providing this service to the corporate clients of Sompo Japan Insurance and other Group companies, we will accelerate our efforts to address social issues, including mitigating economic loss stemming from employee turnover and lower productivity connected to nursing care concerns.
Talk at Expo 2025 Osaka, Kansai, Japan (Left: Mr. Nagumo of the Japan Research Institute, Limited; Right: Mr. Oba, CEO of SOMPO Wellbeing)
Note:SOMPO Wellbeing co-sponsored the joint presentation, “Achieving KENKO Investment for Health (KIH)&Well-being with financial institutions,” hosted by the Events and Planning Unit of Nikkei Inc. on June 24, 2025.
