Aim to build a "theme park for the security, health and wellbeing of customers"
I would like to express my gratitude to all stakeholders for your continued support.
The Sompo Holdings Group is engaged in business mainly in the four segments of domestic P&C insurance, domestic life insurance, nursing care & healthcare and overseas insurance businesses under the brand slogan of "Innovation for Wellbeing." To win out in an age of VUCA*, which suggests the current "volatile, uncertain, complex and ambiguous" era, the Group aims to move forward under the Group Management Philosophy "to contribute to the security, health, and wellbeing of our customers and society as a whole by providing insurance and related services of the highest quality possible."
Under the five-year Group Mid-Term Management Plan that started in fiscal 2016, the year ended March 31, 2017, Sompo Holdings group aims to rigorously enhance the attractions of each business toward realizing the Group management philosophy. At the same time, the Group aims to build a "theme park for the security, health and wellbeing of customers" that brings happiness to customers' lives by expanding services, strengthening contact points with customers through the utilization of digital technologies and enhancing collaborations between each business.
In fiscal 2016, the first year of the Group Mid-Term Management Plan, as a result of each business' steady efforts, both adjusted consolidated profit and adjusted consolidated ROE have started strongly by achieving their targets. In the overseas insurance business, through the acquisition of the U.S. company Sompo International (Endurance) by our largest-ever M&A, the Group was able to build a significant growth base in the markets of developed countries. In the nursing care & healthcare business, which the Group entered into in earnest as its new mainstay business, the Group established a business base and made significant steps forward toward realizing "Japan, an affluent country that can boast to the world of a long and quality life."
Moreover, the Group established Sompo Digital Lab ahead of earnestly implementing its digital strategy, started moving toward entrenching the SOMPO brand on a Group global basis by renaming the company name to Sompo Holdings, Inc., and introduced a business owner system to enable speedy and flexible decision-making among other specific steps for implementing various initiatives.
To continue the evolution toward building a "theme park for the security, health and wellbeing of customers", Group employees should work in a unified manner to bring about the Group's transformation and meet the expectations of all stakeholders.
I sincerely ask for your continued support as we undertake this challenge.
* VUCA stands for Volatility, Uncertainty, Complexity and Ambiguity.