Revision of insurance products that provide compensation for the disease (COVID-19) caused by COVID-19
Based on the spreading effects of COVID-19 pandemic, Sompo Japan revised its insurance products to provide compensation for COVID-19. Objects include various types of products providing compensation for specified infectious diseases (for individual and corporate customers).
For more information (Japanese only)
Start of free online medical consultation service by doctors (limited period)
To provide support and ease the medical and health-related anxiety and worries of customers, Sompo Japan is offering “first call” (Mediplat, Inc.), an online medical consultation service by doctors, free-of-charge until June 30.
For more information (Japanese only)
Start of “Corporate Response Support Service for COVID-19”
Beginning February 26, Sompo Risk Management launched “Corporate Response Support Service for COVID-19” for companies. Expert consultants provide advisory services, BCP (Business Continuity Plan) consulting services and information collection support services in order to support problem-solving by companies in response to the effects of COVID-19.
Fore more information (Japanese Only)(
PDF/384KB)
Payment of disaster death benefits etc. related to the "COVID-19”
In case of death or cases that fall under designated advanced disability conditions caused by COVID-19, Sompo Himawari Life will pay disaster death benefits, etc. for the object type of insurance, preconditioned on the approval of the related authorities.
(Applicable to grounds for payment occurring on or after February 1, 2020)
For more information (Japanese only)(PDF/244KB)
Special allowance for healthcare staff
During Japan's state of emergency, Sompo Care will continue business operations, paying a special allowance of \13,000/day to Sompo Care staff who are providing frontline services under difficult conditions at the risk of their own lives (part-timers will receive an additional \375/hour). Sompo Care is working to ensure business operations with a safe, secure system so as to respond to the needs of all users.
Click here to view the article of The Nikkei Online Edition (April 20,2020) (Japanese only)
Start of online remodeling consultation
FRESHHOUSE is currently providing “Online remodeling consultation” via the customer’s home personal computer or smartphone, while FRESHHOUSE staff check visual images and documents.
For more information (Japanese Only)
Online health maintenance program by SOMPO Ball Game Ambassadors
Mr. Keita Suzuki (former member of Japan’s National Football Team) and Ms. Ai Aoki (formerly of Japan’s National Synchronized Swimming Team), who are serving as Ambassadors of the SOMPO Ball Game Festa, held an online video health maintenance program on the official Facebook page.
For more information (Japanese only )
“SOMPO Dance Project – Encouraging People to Stay in their Homes”
Responding to the effects of the spread of COVID-19, Sompo Japan is helping to solve the problem of lack of exercise among children who are voluntarily avoiding going outside, and to encourage people to “Stay Home” by using “Dance to Make you Run Faster,” a program developed jointly by the Nippon Street Dance Studio Association (NSSA) and Nagoya Gakuin University.
For more information (Japanese only)
At-Home Art Project “Van Gogh ‘Sunflowers’ Coloring Page”
Sompo Japan is providing a coloring page of Van Gogh’s “Sunflowers” that people of all ages can enjoy at home, beginning children. You are also invited to share your finished art work on our official Instagram page.
For more information (Japanese only)
Start of “Sompo Care Smile Exercise” program
Sompo Care is making its original “Sompo Care Smile Exercise” program available on the internet. Under the supervision of employees with specialized knowledge of nursing care prevention, this program of physical exercises can be performed simply indoors, and is designed to prevent the need for nursing care of older persons, and to encourage people to avoid lack of exercise due to working at home.
YouTube(Japanese only)
Start of “STAY REFORM” for pleasant “at-home” living and work
As the home “reform” (remodeling and renovation) company in the Sompo Group, FRESHHOUSE has launched a “STAY REFORM” home remodeling plan aimed at creating a pleasant workplace in the customer’s own home. In addition to affordable work space remodeling plans, FRESHHOUSE proposals specifically meet coronavirus-related needs, such as touch-less products that can be operated without touching, delivery boxes for receiving packages without contact with the delivery person, etc.
FRESHHOUSE's website (Japanese only)
Useful information about automobiles for period of self-restraint on going out
For those with fewer chances to go out and persons who have started to commute to work by car, SAISON AUTOMOBILE AND FIRE INSURANCE began providing useful information on "Otona no Jidosha Hoken" via Twitter and Facebook from Friday, April 24.
To provide automobile-related information that users want to know in these times, we are also picking up items that resonate with customers by articles in “Tell me about Otona no Jidosha Hoken” (original content by SAISON AUTOMOBILE AND FIRE INSURANCE), including auto maintenance methods that customers can use at home and how to drive in bad weather for inexperienced drivers.
"Otona no Jidosha Hoken" official Facebook page (Japanese only)
"Otona no Jidosha Hoken" official Twitter (Japanese only)
Supply of information by “Sompo Japan RM Report”
With the spread of coronavirus infections, Sompo Risk Management supplies timely information which is useful for companies whenever appropriate, addressing topics such as “Why are public relations efforts necessary when an employee is infected?” and “Management issues for corporate managers.”
Click here to view the report (Japanese only)
Supply of handbook, “Least Things You should know – Information Security Risks in Telework and Their Countermeasures – “
Sompo Risk Management has prepared a handbook summarizing countermeasures for information security-related risk, which has become a major issue for companies accompanying the rapid introduction of telework and at-home work in response to COVID-19. We believe that this information will be useful in ensuring smooth business continuity.
For more information (Japanese only)
Coronavirus-related information
Provision of useful information related to COVID-19, such as “10 Key Points for Reducing Contact with Other People by 80%” and “Q&A about School Reopening,” etc. via the health-related curation site “Linkx siru.”
For more information (Japanese only)
Publication of COVID-19 countermeasures “Manual on Correct Handwashing” and “Lively Healthy Life”
An easy-to-understand commentary, including photographs, on the correct method of handwashing, which is effective for preventing infections. Also introduces other topics that can be practiced at home, such as “Diet,” “Oral Health Care (Rehabilitation)” and “Exercise,” in order to maintain a healthy life.
Manual on Correct Handwashing (Japanese only)
Topics of maintaning a healthy life (Japanese only)
Publication of "Sompo Care Simple & Smile Recipes" for supporting the strength of immune system in the elderly
Sompo Care has prepared a cookbook entitled “Sompo Care Simple & Smile Recipes”,edited by a Registered Dietician.
Recipes include the nutrients necessary to improve immunity, and simple but stylish nutrition-packed menus such as “Rice cooked with enoki mushrooms and tuna” and “Baked cheese with shiitake mushrooms, green onions and miso.”
Click here to view the cookbook (Japanese only)(PDF/331KB)
Supply of useful information including at-home self-care measures for COVID-19
In response to the effects of COVID-19, Sompo Health Support is providing useful information related to mental health care, such as “Viewpoints on remote line care” for at-home managers supervising workers in their care and “’Countermeasures for ‘corona fatigue’ – At-home self-care.” Please use this information to create a mind and body that can’t be defeated by COVID-19.
For more information (Japanese only)
Easy DIY at home! How to make a sneeze guard against the COVID-19 virus
FRESHHOUSE is introducing how to make a sneeze guard designed to prevent the spread of the COVID-19 virus by using simple DIY (do-it-yourself) techniques on YouTube.
Anyone can easily make the one using wood, acrylic boards, etc. available at home centers and 100 yen shops.
For more information (Japanese only)
Actions of Our Group Companies
General COVID-19 web page and Risk Control updates
Monthly Motor Insurance
Sompo Sigorta has prepared a monthly-payment motor insurance program to support customers who use their vehicles less because of COVID-19's negative economic impact. Monthly insurance provides complete security against theft, double-sided collision, and fire lost. Additionally, product service is provided to customers without any restrictions.
Motor Insurance: New app and payment by up to 12 interest-free instalments.
Heath Insurance: Extended services
- Sompo Seguros provides an app to check a car to be insured by photos before purchasing motor insurance. Besides that, the company has eased policy payments made by credit card, offering up to 12 interest-free instalments.
- The full cost of COVID-19 testing is covered by its health insurance. Customers may apply for reimbursement of expenses for medical examinations, tests, therapies and hospitalizations with its app. They can also access its Medical Advice Service, provided by professionals, to answer questions about coronavirus prevention and contagion. This service is available toll free. During social distancing, scanned contracts sent by e-mail are also acceptable.
For more information
Installment Payment Plan (IPP)
To help ease the financial strain due to the COVID-19 pandemic, Sompo Singapore offers Installment Payment Plan (IPP) for new personal lines and a Spectra (SME insurance package) policy purchase or renewal of such policy with us. This is to ensure our customer’s insurance protection remains uninterrupted during this difficult period.
6- or 12-month installment payments using DBS & POSB Master/Visa credit card for premiums of S$500 or more. Commercial customers can apply to make instalment payment of premiums for accounts of S$20,000 or more, applicable to new contracts and renewals.
For more information
COVID-19 Symptom Assessment & Screener and #StayAtHome Colouring Contest
- Berjaya Sompo has released COVID-19 Symptom Assessment & Screener to help people to understand COVID-19 symptoms and how they should be managed.
For more information
- On April 14th, “#StayAtHome Colouring Contest” was launched as a way to ease anxiety, stress and boredom during the Movement Control Order (MCO) issued due to the COVID-19 outbreak. We would like to help minimize the impact by encouraging creativity through colouring, which has a wide range of benefits in calming the mind.
For more information
Online claims for motor and health insurance
Sompo Indonesia has enabled online claims. For motor insurance claim, fast-track claim processing is possible using photo and video sent by WhatsApp. For health insurance claim, it is possible to claim online using a mobile app during the current COVID-19 situation.
Hotline and Advice by Sompony through Facebook
- Gievn an enhanced community quarantine in Metro Manila and nearby provinces, PGA SOMPO has set up a special hotline to ensure that customers can continue to receive services with peace of mind.
For more information
- Sompony, which is Sompo's regional mascot in Asia, provides information through Facebook such as advice on how to spend time at home.
For more information
Stay Fit and Healthy with AYA SOMPO
Since April 15, AYA SOMPO has been running a campaign in collaboration with The Chloe Condition providing the best workout routine that people can do at home and presents 2 posts per week on AYA SOMPO’s official Facebook.
For more information
Live online seminar (Webinar) and Various RM services
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Since April, Sompo China and Sompo Holdings (Asia) have been providing a live online seminar (Webinar) for customers.
- We have provided various services such as an online course about COVID-19 through Sompo Online Services (SOS), online disaster prevention diagnosis by risk engineers, and a daily risk management report (Flash News). Even in situations where it is difficult to conduct on-site inspections or meet customers, we provide timely information and advice to support customer safety measures and crisis management.
