Developing and Offering Products and Services
We work through dialogue and collaboration with a variety of stakeholders to develop and provide products and services.
In 2016, as part of development of our weather index insurance product, we held engagement sessions with Myanmar farmers and regional agricultural departments to discuss local weather conditions, insurance needs, and product details. We will continue through dialogue and collaboration with a variety of stakeholders to provide products and services that contribute to solving social issues.
Dialogue for development of weather index insurance (Myanmar)
Engaging with Customer Feedback
Based on the Group Management Philosophy and Group Basic Management Policies encouraging us to carefully consider the interests of our customers when making decisions, the Group as a whole pays close attention to and makes use of customer feedback to improve products, services, and business operations.
Based on expectations identified through customer input and dialogue with consumer and industry organizations, for example, in fiscal 2016 Sompo Japan Nipponkoa made a voluntary declaration of consumer-oriented management, which summarizes the ideas and aspirations to be a company trusted by its customers. Also, on March 28, 2017, we declared our intention to comply with the ISO 10002 standard (quality management -- customer satisfaction -- guidelines for complaints handling in organizations). In addition, we have released our Policy on Customer-Oriented Business Operations, dated June 26, 2017. Moving forward, every employee will continue to work with a customer perspective, and strive for even better performance.
Our white paper on customer feedback has been published since fiscal 2007 to incorporate customer input in corporate management.
Group-wide Engagement on SDGs
We conduct annual CSR Development Seminars to offer hints for Group employees to practice social responsibility through our core business.
The theme of the latest seminar, held in March 2017, was SDGs (Sustainable Development Goals).
A presentation on social trends was provided by Masaya Futamiya, who serves as Chairman and Representative Director of Sompo Japan Nipponkoa, as well as chair of the Japan Business Federation (Keidanren) Committee on Corporate Behavior & Social Responsibility, and representative of the business sector on the Japan's SDGs roundtable. Masao Seki, Senior Advisor on CSR of Sompo Japan Nipponkoa and member of the SDG Stakeholders Roundtable (under Japan’s Ministry of the Environment), provided basic information about the SDGs. In the seminars, Group employees discussed what actions they can take to move toward the SDG targets, and they are putting their ideas into action in their work, particularly for the development and provision of products and services.